Call Center Representative

Customer Service Representative

One of the largest e-commerce companies based in Seattle is seeking qualified customer service representatives to join their team in Arizona!

Job Description : As a Logistics Coordinator, you will act as a remote gate agent, supporting thousands of drivers across the country. You will utilize two-way audio / video communication to verify and identify necessary specifications on trucks and processes. You will coordinate, communicate, and provide updates on the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.

Responsibilities

• Support and communicate with approximately 200 drivers daily using audio / video communication.
• Ensure accurate verification and identification of trucks and processes.
• Coordinate and provide timely updates to all parties involved in logistics operations.
• Assist in managing gate operations to allow onsite associates to focus on daily operations.
• Maintain excellent and clear communication at all times.

Essential Skills

Additional Skills & Qualifications

Work Environment : This position is full on-site in Tempe! Training is conducted Monday-Friday from 8 : 00AM-4 : 30PM for the first three weeks, with the first day of training 9 : 00AM-5 : 30PM. Post-training schedules start from Sunday-Tuesday and 9 : 00AM-5 : 30PM, with Wednesday and Thursday off. Mandatory overtime is expected during peak seasons from October to January, which includes a sixth workday and 10-hour workdays.

Pay and Benefits : The pay range for this position is $21.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits include medical, dental & vision, critical illness, accident, and hospital coverage, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off / leave.

This is a fully onsite position in Tempe, AZ.

Application Deadline : This position is anticipated to close on Oct 14, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions, we extend the capabilities of industry-leading companies. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.