Member Services Representative 2 - Member Contact Center

Job Description

Job Description

Salary : Starting at $17 / hr

About Us

Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.

Who Should Apply

Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectationsevery day?

What You'll Do

At Mid American Credit Union a Member Service Representative, serves as an ambassador for the credit union with the overall purpose of providing friendly and efficient customer service to members. The primary responsibility of this position will be to ensure our member's needs are met by developing ongoing relationships with them to make their visits a memorable experience.

Do you enjoy learning new things? As a Member Service Representative you will have the opportunity for continued learning as you complete a 5-tiered training program with increased responsibilities. In addition to hourly rate, there will be an opportunity for incentive pay at conclusion of training!

Member Relations

• Exhibit strong interpersonal skills while interacting with members and all co-workers to exhibit a commitment to providing above and beyond customer service.
• Individual will possess good verbal and nonverbal communication skills while assisting members.
• Demonstrate the ability to demonstrate critical thinking while handling complex transactions.
• Focus on deepening the relationship between the credit union and the member.
• Demonstrate an understanding of products and willingness to educate our member about them.
• Meet the members needs and make them a priority.
• Maintain a positive attitude and engages members when they interact with them.

Member Resolution

Operations

Cultural Responsibilities

Be committed to being part of the Mid American team! Show commitment to learning and growth. Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members. Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism.

What You Need to Get the Job Done

What You'll Love About Us

An Equal Opportunity Employer

Mid American Credit Union is an Equal Opportunity Employer whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law.

Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

This Company Participates in E-Verify

The Right to Work

Este Empleador Participa en E-Verify

El Derecho a Trabajar