Talent.com
Operations Manager

Operations Manager

Robert HalfAyer, MA, United States
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Position Summary :

We are seeking a highly organized and proactive Operations Manager to lead and oversee the daily operations of our call center and manage a variety of administrative functions. This role is critical to ensuring smooth internal processes, exceptional customer service, and operational efficiency across departments.

Key Responsibilities :

Call Center Oversight

  • Supervise call center staff, ensuring high levels of customer service and responsiveness.
  • Monitor call metrics and performance KPIs; implement improvements as needed.
  • Develop and maintain training programs for call center representatives.
  • Handle escalated customer issues and ensure timely resolution.

Administrative Management

  • Oversee daily administrative operations including scheduling, reporting, and documentation.
  • Coordinate with internal departments to ensure alignment on operational goals.
  • Manage vendor relationships and supply ordering for office needs.
  • Maintain compliance with company policies and industry regulations.

    • Team Leadership & Collaboration

  • Lead, coach, and develop a team of administrative and call center personnel.
  • Foster a positive and productive work environment.
  • Collaborate with senior leadership to identify and implement process improvements.

    • Qualifications :

  • Proven experience in operations management, preferably in a customer service or call center environment.
  • Strong leadership and team management skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and CRM systems.
  • Strong communication and problem-solving skills.

    • Preferred Experience :

  • Experience in the energy, fuel delivery, or logistics industry.
  • Familiarity with dispatch systems or customer service platforms.
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    Operation Manager • Ayer, MA, United States

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