Learning & Development Manager (Legal Secretaries)

Learning & Development Manager

At MoFo, we couldn't write our own success story without yours. Ready to write your story?

Join MoFo as a Learning & Development Manager on our Human Resources team! This role can be based in San Francisco or New York.

About The Role

The Learning & Development Manager identifies, develops, implements, and manages training, new hire orientation and employee development programs for our legal secretaries and other business professionals!

• Independently assess need for administrative support training and recommend priorities, approaches, solutions, etc., to senior management.
• Create and implement quality assurance controls that identify skills gaps and measure training and development progress.
• Develop, implement, and coordinate training programs and curricula to assist in developing client service and job knowledge skills.
• Develop programs to assist administrative support staff in cross training and in developing skills to support multiple practice areas and multiple attorney levels.
• Coordinate with IT to develop responsive training to ensure administrative support groups are fully skilled on technology solutions and knowledgeable about using technology to deliver excellent client service.
• Create, maintain, and update LMS learning paths and other relevant training resources.
• Maintain webpage for secretarial group as an up-to-date relevant resource for trainings and guidelines.
• Design and implement new hire orientation training for secretarial staff.
• Monitor the development of new hires through communication tools such as check-ins, surveys, etc. to ensure they receive needed support to integrate successfully and to achieve client service and position objectives.
• Develop and manage mentoring programs as needed to ensure new and existing business professionals receive professional and personal integration, guidance and support.
• Develop programs to support advancement opportunities for both administrative support staff and other business professionals.
• Develop and manage training programs to ensure that managers / supervisors who are guiding the work of entry-level employees are skilled in areas such as giving and receiving feedback, confidentiality, coaching, delegation, etc.
• Keep current on technology relevant to the administrative support groups, including Word, Outlook, 3E, Intapp Time, ServiceNow, Accruent, etc.

About You

About MoFo

At MoFo, we collaborate as one firm, across borders, practice areas, and business functions and value fresh ideas and innovation over conformity and competition.

About Our Benefits

MoFo offers a comprehensive benefits package starting on your first day.

Where required by law, salary ranges are stated below. Additional compensation may include a discretionary bonus, overtime as applicable, health / welfare benefits, retirement contributions, paid holidays, and PTO. The range displayed is specifically for positions performed in those cities / states and may vary based on factors including but not limited to the following : local market data and ranges; an applicant's skills and prior relevant experience; and certain degrees, licensing, and certifications.

New York, San Francisco salary range : $128k to $179k