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Dispatcher

Dispatcher

Cranney Home ServicesDanvers, MA, US
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Job Description

Job Description

Description :

Build Your Future with Cranney!

At Cranney Home Services, we believe in building more than just careers — we build futures. With a 4.7 / 5 employee rating and over 3,000 customer reviews, we are proud of our reputation for quality, integrity, and team success.

Why Join Us?

  • Full time schedules : Monday's – Friday's (8am-4pm). In-Office (must live in MA)
  • Pay : $55-$60 / yearly. (DOE)
  • Comprehensive Benefits Package, including :
  • 75% Employer-Paid Health Insurance (Family : 59%, Employee & Spouse : 59%, Employee & Child : 59%)
  • 50% Employer-Paid Dental Insurance
  • 100% Employer-Paid Vision Insurance
  • Company-Paid Life Insurance
  • Short-term and Long-term Disability Coverage
  • Wellness Reimbursement Program
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • 401(k) with 4% Company Match – Fidelity
  • Generous PTO and Sick Leave
  • Paid Major Holidays Off
  • Employee Referral Bonuses
  • Residential Services Only – No Commercial Work
  • Supportive, Family-Like Team Culture

What must be completed :

  • Evaluate customer calls and assign the best technician to each service appointment.
  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences.
  • Update customers throughout the day on the technician’s progress.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Interact with clients on the phone, via inbound and outbound calls.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Miscellaneous duties as assigned.

    • How success will be measured :

  • Matching the appropriate technician to every job, both by technician skillset and geography
  • Time keeping for technicians and apprentices.

    • Requirements :

  • Proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust, diffuse conflict and hold others accountable.
  • Engaging personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible and have a great attitude on life.
  • Knowledge of the construction industry including HVAC, Plumbing and Electrical is a plus

    • At Cranney Home Services you will be appreciated by your team, our customers, and have a direct impact on the success of the entire organization. If you’re interested in considering a new opportunity, please apply here today!

    Cranney Home Services is an equal employment opportunity and affirmative action employer.

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    Dispatcher • Danvers, MA, US

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