Full Time Evening Shift Leader 2 : 00 PM - 10 : 00 PM

Full Time Evening Shift Leader (Member Services Representative)

The Full Time Evening Shift Leader (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including :
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Ability to work well individually and as part of a team.
• Assist management with training new hires.
• Clean equipment and areas of the facility.
• Active enforcement of all Planet Fitness Policies.
• Promote and sign up new members for PE@PF
• Promote and sign up new members for Planet of Triumphs.

Qualifications / Requirements

Physical Demands

Company provides a full benefits package, including PTO, health insurance and 401K.