Customer Service Representative

Position Title : Customer Service Representative

Description

ARC Document Solutions is currently searching for a Customer Service Representative to join our Sacramento Team. The successful candidate is someone who enjoys working in a print environment while building relationships with clients. The Customer Service Representative will coordinate with clients to create clear order instructions for production associates to process and print to create the desired products . Visit our careers page to view Life At ARC and to see why employees enjoy working at ARC!https : / / www.e-arc.com / careers /

ARC Document Solutions (www.e-arc.com) is a global leader in digital printing and technology services, dedicated to helping businesses promote their brand and streamline access to critical information. With a network of over 140 service centers across the USA, Canada, UK, UAE, India, and China, we serve more than 60,000 customers, including some of the world's most renowned brands.

Work Hours : 8 : 00 AM - 4 : 30 PM

Duties and responsibilities include :

Greet Clients in a Friendly Manner as they Enter the Facility

Process In-Person, Phone, Email, Electronic, and Hard Copy Work Orders

Make suggestions regarding paper, binding, and other finishing options to meet customer needs.

Assist with Quoting and Billing Print Projects using MFG Software

E-mail and / or Call Clients with Questions Regarding Orders when Appropriate

Assist Clients in Proof Review & Approval

• Generate quotes to inform Customers of Unit Prices, Shipping / Delivery Dates, Delays, etc.
• Work with the front desk CSR to track orders to ensure timely delivery and keep customer informed.

Follow-up with Clients in Order to Keep them Informed of the Status of their Projects

Refer Questions Regarding Jobs in Progress to the Appropriate Production Manager or Associate

Ensure Will Call or Delivery Times are Reasonable and Fit into Production Schedules

Work Together with Drivers and Courier Services to Schedule Deliveries

Maintain Office Supplies and Packaging Inventory

Sell Add-ons and New Services / Merchandise to Clients

Participate in Training Modules to Update Customer Service Skills, Technical Skills and Print Knowledge

Perform other Tasks, Duties, or Functions as Assigned

Skills and Qualifications :

Compensation : $18 - $23 Hourly (Dependent on Experience and Qualifications)

Benefits : ARC offers Comprehensive Medical Coverage, Health, Dental, Vision, 401(k) with a match, Flexible Spending Account, Life Insurance, Paid Time Off and an array of Voluntary Benefits.

Reasonable Accommodation :

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request tojobs@e-arc.com and use the words Accommodation Request in your subject line.

We are an Equal Employment Opportunity (EEO) Employer.

It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and / or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

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To all recruitment agencies :

ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

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