Onboarding Coordinator (Los Angeles)

Title : Onboarding Coordinator

Department : Housing Department

Location : The Nest 222 South Hill Street, Suite 700, Los Angeles, CA 90012

Schedule : Monday - Friday, 8am - 4 : 30pm

Status : Full-time, Non-Exempt (Hourly), Non-Management

Benefits : Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

SUMMARY

The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services.

Permanent Supportive Housing clients are linked to ICMS case managers who provide home-based and field-based interventions clinical services while employing trauma-informed care and harm reduction approaches. Clients in our programs are a diverse group with complex trauma experiences complicated by medical, mental health and substance use barriers. Clients remain in the program for as long as they require subsidized housing. For many individuals this may mean their entire lifetime.

This Coordinator role is responsible for the screening, interviewing, onboarding, and training housing case management staff for placement with Permanent Supportive Housing ICMS teams. The Coordinator serves as a liaison between internal Recruitment and Housing department staff to ensure collaboration around thorough onboarding of new case management staff while upholding the agency's and funder staffing standards. They also build collaborative working relationships with site-based teams to support successful integration of new staff.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Alongside Program Manager of Housing Onboarding, conduct ongoing assessment of Housing Department staffing needs.
• Screen resumes of candidates for contract eligibility and conduct phone screens to further assess goodness of fit with existing teams.
• Schedule interviews in collaboration with team-based case management leadership.
• Check references to assess for staff employment history and experience.
• Work with The People Concern Human Resources and Recruitment staff to complete all necessary personnel action forms are completed to prepare for onboarding and equipment connection.
• Support multi-week training program implemented with new Housing Department to Case Managers.
• Ensure training staff utilizing DHS' Whatever It Takes approach to client engagement.
• Reinforce evidence-based practices throughout training and onboarding including Housing First, Harm Reduction, and Trauma-informed Care.
• Provide administrative support to new case management staff during their initial onboarding phases at The People Concern.
• Ensure new staff abide by all agency and department policies and procedures.
• Travel to multiple sites throughout each day and / or week to provide new case management staff orientation to housing settings and facilitate skills shadow opportunities.
• Support new case management staff in coverage duties until permanent assignment to housing ICMS team.
• Provide client coverage and intake support when recruitment and onboarding needs fluctuate.
• Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through on-going audits of electronic databases and chart reviews.
• Other Housing Department duties, as assigned.

QUALIFICATIONS

WORK ENVIRONMENT

EXPECTED BEHAVIORS OF ALL STAFF

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks