Senior Product Manager, ITSM focused on Broadcast (ServiceNow)

This job is with Warner Bros. Discovery, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

• Must work a hybrid schedule (3 days onsite) out of our Atlanta office.

Your New Role : The

Senior Product Manager – ITSM (Broadcast Focus)

will play a pivotal role in the Enterprise Service Management Office (ESMO), driving the evolution and success of ServiceNow-based solutions tailored to broadcast and linear television operations. Based in

Atlanta , this role reports to the

Manager of Product Management

and is part of a collaborative team of product managers responsible for delivering high-impact, enterprise-scale solutions.

This role will focus on optimizing IT Service Management (ITSM), Field Service Management (FSM), Customer Service Management (CSM), and Enterprise Asset Management (EAM) capabilities within the ServiceNow platform. The ideal candidate will bring deep expertise in ServiceNow modules and a strong understanding of broadcast operations, ensuring that platform capabilities align with business needs and deliver measurable value.

The Senior Product Manager will engage directly with business stakeholders to shape demand, define user stories, and guide the development lifecycle. This role will also work closely with Platform Engineering to prioritize and deliver enhancements that align with strategic roadmaps and enterprise goals.

Your Role Accountabilities :

Product Strategy & Vision

Define and evolve product strategies for ITSM, FSM, CSM, and EAM within the broadcast and linear television domain.

Translate business needs into product roadmaps aligned with the broader ESM platform strategy.

Collaborate with the Manager of Product Management to ensure product direction supports enterprise objectives and platform governance.

Stakeholder Engagement & Demand Shaping

Partner with business units to understand operational challenges and translate them into actionable product requirements.

Facilitate workshops and discovery sessions to gather feedback and shape user stories.

Act as a liaison between business stakeholders and engineering teams to ensure alignment and transparency throughout the product lifecycle.

Delivery & Execution

Collaborate with Enterprise Service Management Engineering (ESME) to ensure timely and high-quality delivery of product enhancements.

Prioritize product backlogs and support sprint planning activities to ensure alignment with roadmap goals.

Monitor product performance and adoption, using data to inform continuous improvement.

Platform Alignment & Operational Excellence

Ensure product development aligns with platform standards, governance, and architectural best practices.

Promote reuse of platform capabilities and drive consistency across ServiceNow implementations.

Support operational excellence by identifying opportunities for automation, efficiency, and improved user experience.

Qualifications & Experiences :

5+ years

of experience in product management, with a focus on enterprise platforms and ITSM.

3+ years

of hands-on experience with

ServiceNow , including deep knowledge of

ITSM ,

FSM ,

CSM , and

EAM

modules.

Proven experience supporting

broadcast or telecommunications operations , with a strong understanding of asset lifecycle management in those environments.

Demonstrated ability to lead cross-functional initiatives without direct authority, influencing outcomes through collaboration and strategic thinking.

Strong analytical and communication skills, with the ability to translate complex requirements into clear, actionable plans.

Bachelor’s degree or equivalent relevant work experience

Not Required but Preferred Experience :

ServiceNow certifications in ITSM, FSM, or CSM.

ITIL v4 Foundation or higher-level certifications (e.g., ITIL Strategic Leader).

Experience with Agile methodologies and tools (e.g., Jira, Azure DevOps).

Familiarity with media and entertainment industry workflows and technologies.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at

www.wbd.com / guiding-principles /

along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and / or recruitment process, please visit our

accessibility page

for instructions to submit your request.

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