IT & Security Operations Specialist

Who We Are

At Firestorm, we’re on a mission to revolutionize how defense solutions are designed and delivered. Our goal is to empower U.S. ally nations to effectively deter aggressors — regardless of their defense budget — through innovative, cost-efficient technologies. We call this vision “democratized deterrence.” As a VC-backed company at the intersection of defense and Silicon Valley, we’re pioneering the development of mission-adaptable aerial vehicles that put power back into the hands of operators. By prioritizing operator effectiveness, we’re pioneering a new era of aerial vehicle design. We aim to upend the traditional defense procurement model by delivering world-class capabilities at a fraction of the usual cost. Join us at Firestorm as we redefine defense procurement, making cutting-edge technology accessible to all at a fraction of the cost. About the Role Firestorm Labs is seeking a skilled and motivated IT & Security Operations Specialist to join our team in San Diego. This is a highly impactful, hands-on role supporting both our internal technology and operational needs, alongside broader security initiatives. You’ll be responsible for delivering outstanding end-user support while managing and improving the systems, tools and platforms, that support the business.

The individual filling this role will serve as a go-to resource for both IT support and security operations, ensuring smooth day-to-day technical experiences for our employees, while proactively supporting the organization’s broader cybersecurity goals. This role partners closely with our Information Systems Security Manager (ISSM), DevOps and other key stakeholders to support a secure, scalable IT environment. You'll contribute to both daily operations and long-term improvements across our Microsoft Government environment, network infrastructure, and device management systems. If you are excited about solving technical challenges, thrive in a fast-paced environment and are passionate about IT and cybersecurity, this is a great opportunity to grow and make a meaningful impact. What You'll Do

• Administer and troubleshoot Microsoft Azure Government GCC High, including Entra ID, Intune, Sentinel, and Defender
• Manage user accounts, permissions, and system access in Active Directory and related platforms
• Troubleshoot hardware and software issues across Windows, MacOS, and Linux environments
• Provision and configure laptops, tablets, and phones, including software installation and onboarding
• Provide first-line technical support to onsite and remote employees
• Monitor and respond to alerts in Microsoft Defender and Sentinel portals to identify deficiencies and vulnerabilities, while working with our ISSM to develop corrective actions, and remediation plans
• Support POA&M remediation efforts in collaboration with the ISSM
• Implement and maintain endpoint security, patching, and Intune policies
• Troubleshoot connectivity issues including VPN, DNS, VLANs, and DHCP
• Collaborate with DevOps and Information Security teams to improve systems and ensure secure IT operations
• Administer and support collaboration platforms including Microsoft 365, Confluence, Jira, and engineering tools
• Maintain and support cloud environments including Office 365 and Microsoft Azure
• Maintain accurate records of IT assets, licenses, and configurations
• Assist in the creation and maintenance of user documentation, as well as as internal knowledge base articles, on Jira and SharePoint.
• Assist with security assessments for vetting new tools or services
• Collaborate with vendors on hardware purchases
• Participate in ongoing improvement of IT and security processes and documentation
• Support local network monitoring, assist with upgrades and routine maintenance, and interface with our Cybersecurity TPA.
• Support and uphold compliance requirements such as NIST, SOC2, HIPAA, etc.

Minimum Qualifications

Preferred Qualifications

Additional Requirements

Work Environment

This position typically operates in a standard office setting and manufacturing environment. This role requires use of standard office equipment and the physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. Ability to sit, stand, bend, reach and move about regularly throughout the day. Must have manual dexterity to operate standard office equipment.

Compensation

U.S. Range : $95,000 - $120,000

The posted salary range reflects an estimate based on a variety of compensation factors, including but not limited to relevant experience, education, certifications, specialized skills, geographic location, and business needs. Actual compensation may vary, and this range is subject to change as our compensation structure or market conditions evolve. Benefits & Perks Our culture fosters collaboration, respect, and trust, empowering passionate people to do their best work. We offer a competitive salary, comprehensive benefits, and opportunities for career growth. In addition to an opportunity to take part in an innovative, collaborative and fast-growing business with a highly motivated and skilled team, we also take pride in taking care of our employees. Here are just a few ways that we show our appreciation :

Export Control Compliance To conform to U.S. government export control regulations, including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or otherwise eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Equal Opportunity Statement Firestorm is an equal opportunity employer, committed to creating a diverse and inclusive workplace, and upholding equitable hiring practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance. We actively encourage members of recognized minorities, women, Veterans, and those with disabilities to apply, and we work to create a welcoming and supportive environment for all applicants throughout the interview process. Firestorm is committed to fostering an inclusive and accessible work environment. If you require accommodations or assistance during the application process, please don’t hesitate to reach out to us at careers@launchfirestorm.com so we can provide the support you need.

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