Senior Account Manager - Enterprise

Senior Account Manager

At Auror, we're empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It's high volume crime that's increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we're working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We're using technology for good.

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you're looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

We're also embracing the potential of AI to supercharge our impactwhether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.

The role is based in or near Bentonville, AR, and requires the ability to work from the customer's office approximately one day per week. For the right candidate, relocation support is available.

You'll report to one of our Directors of Retail Partnerships, and collaborate closely with our dedicated account team, Product, and Customer Success teams to drive shared success.

What you'll do :

• Own a strategic enterprise relationship : Manage all aspects of a single, high-value SaaS partnership, ensuring strong commercial performance and deep customer engagement.
• Drive revenue growth : Lead the full upsell lifecycle - from identifying opportunities and shaping deal strategy to negotiation and close.
• Build long-term success plans : Translate customer challenges into actionable insights that inform our partnership and product roadmap, developing account plans that drive adoption, value, and strategic expansion.
• Deliver executive-level impact : Craft and present business cases, ROI analysis, and strategic updates that resonate with senior decision-makers.
• Facilitate high-impact engagements : Run QBRs, roadmap sessions, and workshops that build trust, showcase outcomes, and strengthen the partnership.
• Collaborate cross-functionally : Partner with the Customer account team, Customer Success, and Product to ensure delivery excellence and seamless alignment across all phases of the customer lifecycle.

This role reports to Alaina Kring, Director of Retail Partnerships.

With a foundation in law enforcement and over a decade of senior leadership experience in the retail industry, I currently serve as the Director of Retail Partnerships, where I lead the global strategy and growth of Auror's largest global customer account. Throughout my career, I've remained grounded in a servant leadership philosophyprioritizing people, purpose, and performance. I'm passionate about developing and empowering high-performing teams, building trusted relationships, and driving long-term, sustainable revenue growth. I bring a unique blend of operational expertise, strategic thinking, and a people-first mindset to every initiative. My focus is not only on delivering measurable business outcomes but also on creating environments where teams can thrive, innovate, and grow together.

Outside of work, I enjoy spending time with friends and family, cooking southern food, and relaxing at home.