Member Representative

Member Representative - Northgate Branch

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are inclusive, inventive, and invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our mission.

We are looking for a Member Representative who is driven to make a positive impact on the member experience. You possess a bias towards action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you're always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!

The Member Representative must become knowledgeable of all credit union products and services to best deliver exceptional service during all internal and external interactions.

As a Member Representative, you will be responsible for achieving sales goals while generating positive rapport with members, employees, and all individuals within our community. You will identify member needs, drive results, and contribute to the overall success of the branch, with a commitment to serving our communities. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!

What You Will Do :

• Process a high volume of teller transactions, inquiries, and requests (maintain cash drawers and daily balance of vaults and branch cash).
• Process transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
• Assist members with account inquiries, transactions, account maintenance, and problem resolution.
• Builds progressive knowledge around all member-facing credit union products and services.
• Provide exceptional service by listening to members' needs and aligning them with the features, benefits, and conveniences of Seattle Credit Union's products and services.
• Educate members on the features, functions, and conveniences that our digital banking platform offers.
• Bring a solution-oriented, growth mindset to challenging situations; provides recommendations for improvement to management when appropriate.
• Uphold the credit union's values and brand reputation by demonstrating professionalism and integrity while creating a positive impact on surrounding communities.
• Use sound judgment to help safeguard members and credit union from losses and risk exposure.
• Adhere to all Seattle Credit Union values, policies, and procedures, including applicable laws and regulations.
• Effectively adjust to changing and evolving priorities and expectations.
• Focus efforts on team success and delivering solutions to members.
• Achieve or exceed all sales and service goals.
• Provide support for community events.
• Respond positively to feedback and coaching.
• Demonstrate a commitment to SCU Values.
• Maintain regular and punctual attendance.
• Other duties as assigned.

What You Will Bring :

Basic Qualifications :

Preferred Qualifications :

Working Conditions :

Benefits :

Seattle Credit Union supports and invests in our employees. We offer many great benefits, including low-cost medical contributions and zero contributions for dental and vision plans. Additionally, SCU offers a generous paid time off program and a 401k plan with a dollar-for-dollar employer match up to 5%.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and / or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.