Engineering Manager

Overview

This position is responsible for working with and directing a team of maintenance and administrative professionals to ensure the property is in excellent condition for our guests, members and staff. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.

Use of Company Vehicle : You will be expected to drive company vehicles - Class A.

Responsibilities

• Daily manager responsibilities within the Engineering Department. Focus will be support in existing Sea Island facilities Hotel guestrooms, and associated Public areas
• Supervises the engineering employees, assigns work orders, directs resources, accepts quality of product and releases room and guest contact areas for use by effected departments
• Where required leads the delivery of the Daily Service Quality meeting, including review of logs and operational checks, assignment of tasks involving maintenance or other special engineering projects
• Coordinates engineers responsible for special events involving banquets or catering activities, or functions
• Coordinates the accomplishment of the Rooms Preventive Maintenance program. Interfaces with Housekeeping, Front Desk, and Restaurant Managers, and Catering & Conference Services to maintain areas of responsibility, reflecting occupancy, anticipated use
• Responsible for the operational condition of guest rooms and public room finishes. Finishes includes all fabrics, carpet, wall coverings and substrates, furnishings, painted surfaces, masonry finishes cabinetry, seals, caulks, windows, doors and latch and key, closers, flooring of all types, and specialty finishes of outfitted goods
• Coordinates necessary expertise and support from other engineering elements such as tradesman, administrative assistance, manpower and other expertise as required
• Trains, directs and evaluates performance of technicians supporting technical support areas
• Responds to guest comment cards, Guest Problem Resolution complaints, HotSOS or other work order system calls and other documentation regarding finishes
• Assist direct Supervisor with work and task scheduling, effective use of all resources at shifts and special projects
• Maintains stores, material support, tooling, shop equipment, safety equipment, Personal Protective Equipment and other resources to accomplish assigned tasks
• Supervisory level guest contact responsibilities, faces guests in difficult situations ensuring that repair or other engineering related issues involving repairs are at expectations of the highest caliber of service
• Able to be a hands-on Manager and complete repairs to guest rooms, bathrooms, lighting, kitchen equipment, HVAC&R or related equipment is desirable
• Responsible for scheduling of staff and assuring shifts are covered at all times.
• First response and on call responsibility for hotel or related failures or distressed conditions. Cell phone or smart phone will be assigned.
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality / timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Qualifications

Physical Requirements

Education

Experience

Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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