Medical Assistant / Patient Service Representative - Urology

About Our Company

We're a physician-led, patient-centric network committed to simplifying healthcare and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make healthcare better for all. We are innovating value-based care and leveraging integrated applications, population insights, and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please note : We will only contact candidates regarding your applications from one of the following domains : @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Hours : Monday - Friday 7 am - 6 pm (mix of 8.5 hour shifts each day)

Essential Job Functions :

• Assists Physician, APN / PA with patient care, patient flow, procedures, and clerical duties.
• Responsible for greeting patients / family, scheduling patient appointments and tests in an efficient and timely manner.
• Collects payments from patients, provides account balance, and issues receipts. Posts payments to the correct accounts. Opens and closes batches daily as required; prepares bank deposit bags.
• Answers the telephone promptly and deals with the callers needs expeditiously. Takes an accurate message when needed and delivers it to the appropriate individual. Demonstrates appropriate etiquette.
• Provides referrals and / or consult orders appropriately and in a timely manner.
• Schedules and enters diagnostic tests and procedures into the order management system, following all appropriate workflows.
• Obtains, verifies, and updates patient information including demographics, insurance, HIPAA forms, and financial waivers.
• Prepares the examination room. Escorts patient into the room. Cleans examination room when the exam is complete.
• Ensures proper preparation for patient visits. Prepares pertinent information needed for patient visits.
• Schedules appointments accurately and appropriately according to departmental guidelines
• Collects lab specimens according to departmental guidelines. Accurately labels specimens.
• Accurately completes any / all necessary forms for the patients.
• Obtains vital signs : BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
• Works cooperatively with PCR and clinical staff to ensure timely pre-authorizations.
• Appropriately reviews and reconciles medication list.
• Accurately documents allergies in EHR.
• Reconciles encounters daily and accurately, according to policy guidelines.
• Employs appropriate and timely use of Tasking.
• Confirms future appointments as needed. Reconciles Televox cancellation list.
• Communicates to the Office Supervisor / Manager appropriately and promptly.
• Maintains an organized sample closet and discards outdated medication.
• Employs appropriate and timely use of Tasking.
• Appropriately enters and links orders.
• Consistently and accurately stocks examination rooms with all necessary supplies. Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment, or services.

General Job Functions :

Understands and performs within the scope of practice.

Physical Job Requirements :

Environmental Risks :

Bloodborne Pathogens :

Education, Certification, Computer and Training Requirements :

Pay Range : $19.95 - $24.42 Hourly

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender / sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking, or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during