ABC - System Analyst 3 - IN PERSON IVS ONLY!

IN PERSON IVs ONLY!

ABC - Systems Analyst

Important to note before submitting as there are Temporary OVERNIGHT SHIFTS (from home) : This individual will start on site for up to two weeks while they are trained on the systems and project work. This time will follow a standard 9am - 5pm work schedule, on site 4 days a week (Monday - Thursday). After initial training, they will be asked to work FROM HOME on an overnight shift (2am-10am) to assist with project work. After the project is completed (est. February), they will return to a standard 9am - 5pm work schedule, on site 4 days a week (Monday - Thursday).

Project Description : POS Software rollout to 400 stores (1000+ registers) across the state of VA.

Parking IS PROVIDED (at no cost) to contractors at their new facility in Mechanicsville.

ABOUT THE ROLE

This is a System Administrator role. It requires a seasoned professional with a strong technical background. The ideal candidate will be comfortable working in a fast-paced, collaborative environment supporting a diverse portfolio of in-store technologies, integrated platforms, and retail systems.

As a System Administrator, you will be responsible for maintaining the health, stability, and performance of the Retail environment. You'll play a key role in implementing system upgrades, managing hardware and software configurations, supporting integrations with third-party tools, and troubleshooting complex issues affecting store operations.

Your work will involve direct collaboration with cross-functional teams, including store operations, IT infrastructure, network teams, and external vendors. Assignments may include supporting the rollout of new POS features, system enhancements, deployment of new store technologies, and providing hands-on support for break / fix scenarios. Timely incident resolution and root cause analysis will be a critical part of your responsibilities.

Systems Administration, Monitoring, and Maintenance 50%

• Responsible for installing and configuring new hardware and software on supported systems.
• Responsible for the security and compliance of supported systems.
• Answers technical queries about and troubleshoots any reported problems with supported systems.
• Interface directly with users to resolve communications issues with Virginia ABC Registers, Licensee Workstations, and Servers.
• Implement security procedures and tools to ensure rigorous security measures are in place.
• Ensure that Client Services processes and procedures are followed, and resolutions are thoroughly documented.
• Configure the operating system settings and POS software settings for the registers, licensee workstations, and servers in the retail environment.

Application Support 30%