High Performance Networking Technical Support Engineer (New York)

High Performance Networking Technical Support Engineer

Cornelis Networks delivers the world's highest performance scale-out networking solutions for AI and HPC datacenters. Our differentiated architecture seamlessly integrates hardware, software and system level technologies to maximize the efficiency of GPU, CPU and accelerator-based compute clusters at any scale. Our solutions drive breakthroughs in AI & HPC workloads, empowering our customers to push the boundaries of innovation. Backed by top-tier venture capital and strategic investors, we are committed to innovation, performance and scalability - solving the world's most demanding computational challenges with our next-generation networking solutions.

We are a fast-growing, forward-thinking team of architects, engineers, and business professionals with a proven track record of building successful products and companies. As a global organization, our team spans multiple U.S. states and six countries, and we continue to expand with exceptional talent in onsite, hybrid, and fully remote roles.

Cornelis Networks is hiring talented High Performance Networking Technical Support Engineers with skills in the key areas required to support world-class hardware and software products used in high-performance computing, high-performance data analytics, and artificial intelligence interconnect solutions.

As a member of the Technical Support organization, you will work collaboratively with cross-functional teams to identify partner and end user issues and deliver solutions with world class customer service. Key to this role is the ability to build cross-functional relationships, effectively communicate with highly technical customers, apply critical thinking and problem-solving skills, and take initiative to drive customer satisfaction.

The ideal candidate enjoys having deep technical knowledge and applying their knowledge to solve challenging customer issues while working in a fast-paced environment. This role has a significant impact and contributes to the operational and financial success of the company.

Key Responsibilities :

• Providing professional high quality customer support for Cornelis Networks products.
• Taking technical ownership of user reported issues, driving diagnosis and resolution in a professional and timely manner.
• Managing incoming customer support issues (via emails, portal postings, or phone calls), escalating, when necessary, based on documented procedures, periodically supporting off-hours on-call support activities.
• Partnering cross-functionally across all levels of the corporation, working with other technical staff to identify and resolve issues.
• Supporting OEMs and / or system integrators with new cluster installation and acceptance, providing remote or on-site support as needed.
• Proactively ensuring customer readiness for updates; understanding changes and their impacts on customers; providing input for materials and documentation supporting these upgrades or early use of new capabilities.
• Actively participating and advocating for customers during the planning and sustaining periods of our product lifecycle.

Minimum Qualifications :

Preferred Qualifications :

Location : This is a remote position for employees residing within Germany, the United Kingdom, or Belgium. The ability to travel to Cornelis' headquarters for periodic meetings and trainingas well as to partner and customer locationsis required. Travel is typically up to 25%, with peaks of up to 50% during product launches or key customer installation and acceptance periods.

At Cornelis Networks your base salary is only one component of your comprehensive total rewards package. Your base pay will be determined by factors such as your skills, qualifications, experience, and location relative to the hiring range for the position. Depending on your role, you may also be eligible for performance-based incentives, including an annual bonus or sales incentives.

Cornelis Networks does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Cornelis Networks is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.