Case Management Advocate

A company is looking for a Case Management Lead Representative to assist members and providers in navigating mental health and substance use disorder services.

Key Responsibilities

Answer inbound calls from members and providers regarding mental health services

Triaging and assessing calls for risk of harm and coordinating with clinical partners

Communicate eligibility, generate provider referrals, and write authorizations for services

Required Qualifications

Bachelor's degree in a mental health or related field preferred, or equivalent work experience with 2+ years in behavioral health

Customer service experience, preferably in a patient-focused mental health environment

Ability to maintain a professional image and possess strong interpersonal skills

Intuitive technical capabilities to navigate multiple proprietary systems

Strong time management and organizational skills