Enrollment Specialist (Temporary)

Job Description

Job Description

Who We Are

Hively, derived from ‘lively’ and ‘hive’, is a thriving community full of life and energy. At our core, we are a family-centered social impact organization dedicated to multi-generational well-being. Our mission is to strengthen and support children and their families throughout Alameda County. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can significantly change children and parents' possibilities to thrive in life. If this resonates with you, we invite you to apply to join our team!

Our Team & Culture

Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect.

The Opportunity

The Enrollment and Administrative Support Specialist will assist individuals and families with enrolling in Covered California (CA) health plans during the 2025 - 2026 Open Enrollment period, and with providing ongoing enrollment and administrative support. In this role, they will be responsible for providing information on health insurance plans, coverage options, premiums, and health coverage benefits; and inputting accurate individual and family information for determining eligibility for tax credits and subsidies.

Beyond Covered CA enrollment duties, they may also qualify leads for other Hively programs via telephone and email follow-up, support our CalFresh application assistance program, and provide backup front desk support for our Family Resource Centers, located in Pleasanton and Oakland.

This is a temporary role, starting immediately until February 2026.

What you'll be doing :

• Assist individuals and families with the Covered CA enrollment process, both during the Open Enrollment period (Nov through January) and the ongoing Special Enrollment period
• Provide detailed information on various health insurance plans and coverage options
• Explain premiums, health coverage benefits, and eligibility for tax credits and subsidies
• Input accurate personal and family information into the enrollment system
• Make outbound calls to prospective enrollees for Covered CA and other Hively programs
• Email prospective enrollments to qualify leads
• Log lead qualification efforts and hand warm leads off to the appropriate Hively staff for follow-up assistance
• Assist individuals and families with the CalFresh application process
• Provide backup front desk support for Hively’s Family Resource Centers in Pleasanton and Oakland
• Work in-person at the Hively Pleasanton office 3 days a week, and at the Hively Oakland office 2 days a week.
• Staff tabling and community outreach events as needed (estimated 2-4x / month)
• Contribute to the team effort during the Open Enrollment period (ASAP to February 13, 2026)

What you should bring :

Preferred Knowledge, Skills and Abilities :

Physical Requirements :

Salary ranges are based on industry data, and final employment offer will be determined based upon factors including but not limited to an applicant's experience, specialized skills, and internal alignment.

Welcoming Candidates from All Backgrounds

While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points.

We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

Welcoming Candidates from All Backgrounds

While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

Hively is an equal-opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.