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Sr. IT Support Consultant

Sr. IT Support Consultant

MedasourceMilwaukee, WI, US
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Job Description

Position : Senior IT Support Consultant

Location : Milwaukee, WI

Start Date : ASAP

Job Description :

Our client, a leading healthcare organization managing skilled nursing and assisted living facilities

across the Upper Midwest, is seeking a Senior IT Support Technician to support their transition to an

internal IT model. This role provides advanced Tier 1 and Tier 2 technical support across multiple

facilities, with a focus on end-user support, device standardization, and compliance-driven IT

operations.

Reporting to the Senior Director of IT & Security, this technician will serve as a key resource for staff

and residents, ensuring secure, reliable IT systems in alignment with HIPAA, DHS, and CMS

requirements.

Minimum Qualifications :

  • Associate’s or bachelor’s degree in IT, Computer Science, or related field (preferred).
  • 7+ years of IT support experience, ideally in healthcare or multi-site environments.
  • Advanced troubleshooting skills for Windows 11, Microsoft 365, and UCaaS platforms.
  • Expertise in endpoint management, imaging, patching, and security configurations.
  • Strong networking knowledge (DHCP, DNS, VLANs, access points).
  • Proficiency with remote tools (ScreenConnect, RDP, SCCM, Intune).
  • Familiarity with HIPAA, DHS, and CMS compliance requirements.
  • Strong communication skills with both technical and non-technical stakeholders.
  • Proven ability to work independently, prioritize tasks, and deliver results.

Responsibilities : End-User Support

  • Provide Tier 1 and Tier 2 support for desktops, laptops, printers, peripherals, and mobile

    • devices.

  • Troubleshoot Microsoft 365 applications (Teams, SharePoint, OneDrive, Outlook),

    • authentication, and UCaaS systems.

  • Act as an escalation point for complex technical issues, ensuring timely resolution with

    • minimal disruption.

    Device Standards & Security

  • Develop and maintain standardized device images, configurations, and security baselines.
  • Enforce HIPAA-compliant security protocols (BitLocker, anti-malware, BIOS / UEFI settings).
  • Support endpoint hardening to meet DHS and CMS requirements.Onsite Support
  • Travel to facilities for escalated support, equipment deployment, and IT asset checks.
  • Collaborate with facility staff on IT needs and maintain accurate inventories for lifecycle

    • planning.

    Networking & Connectivity

  • Diagnose and resolve connectivity issues (IP conflicts, Wi-Fi access points).
  • Manage and troubleshoot ISP and voice circuits, coordinating with MSP infrastructure

    • teams.

    Process Development & Insourcing

  • Support the transition to an internal IT model by developing workflows, documentation,

    • and training.

  • Build a knowledge base and tools to scale support and ensure compliance.
  • Contribute to IT projects aligning systems with HIPAA, DHS, and CMS standards.

    • Compliance & Documentation

  • Maintain detailed support records, inventories, and compliance audit documentation.
  • Ensure IT practices adhere to HIPAA privacy and security requirements.

    • Preferred Qualifications :

  • 3+ years of management or team lead experience.
  • Certifications : CompTIA A+, Network+, Security+, or Microsoft 365 Certified (MD-102).
  • Cybersecurity certifications a plus.

    • Work Environment & Physical Requirements

  • Significant travel between facilities may be required.
  • Physical activities include standing, bending, stooping, and lifting up to 50 lbs.
  • Employees may be asked to assist residents with transfers using proper equipment and

    • support.

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