Relationship Banker

About Us :

Community Financial Credit Union is a full-service financial institution that serves anyone living, working, worshiping, or attending school in Michigan. We are a not-for-profit institution and have been in business for over 70 years!

So, what makes Community Financial innovative and unique? Community Financial is not only the place you want to bank, but it is also a great place to work! We've been recognized as one of the Regional Best and Brightest companies for the last 18 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, were also recognized as the Best and Brightest in Wellness in 2024.

Our Opportunities :

We are proud to offer a variety of professional development opportunities for our team members. From mentorships to internal growth programs, Community Financial aspires to provide team members the opportunity to reach their career goals while being their true, authentic self. We pride ourselves on being an employer of choice that puts our members and team members first by offering many hybrid and remote opportunities depending on your passion.

About the role :

The Member Experience Specialist II creates unparalleled in-person experiences for existing and prospective members seeking specialized investment and business financial products and consultation that interface with CFCU through our retail locations. By conducting interactive and collaborative interviews at new member origination, subsequent complex account maintenance and transactional requests, the Member Experience Specialist II will identify opportunities to expand existing investment and business relationships while positioning CFCU as a first-choice market leader and the primary financial institution for the members they serve.

This position has a starting hourly rate of $20.48 , but your offer amount may be increased with relevant work experience and transferrable skills.

A Day in the life of a Member Experience Specialist II can look like :

• Protect the integrity and confidentiality of our membership by identifying members / account ownership to ensure proper access is upheld. Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to CFCU's balancing standards and proper dual control.
• Originate and expand member relationships by conducting an in-depth and personalized review of the member's financial position. This is achieved by interviewing and finding opportunities to recommend product and services that meet the members financial goals.
• Stay on top of news about products and initiatives, ready to apply your learning to member interactions
• Exceed service expectations by creating unparalleled member experiences and excellence with every interaction, taking ownership of issues and challenges, increasing member loyalty.

What you bring to the table :

Our Culture :

At Community Financial, our purpose is to create joy and ignite Michiganders' impossible dreams . A culture of joy and impossible dreams is a culture of belonging : belonging is the spark . Guided by our values of Relentless Care, Hustle & Grind , Gratitude

and Huzzah! , we create a Culture of Belonging where every team member and member feels valued, connected, supported and can be their authentic selves.

We're relentless in our commitment to our team, offering a workplace that puts people first in the following ways :

listening sessions

, focus groups, and task forces to innovate and drive the team member and member experience.

As an employer of choice shaping the future of work, we're proud to cultivate a community of passionate advocates for the credit union movement-both within our organization and across the communities we serve.

As a team member at Community Financial Credit Union, you'll enjoy :

Contact / application information :

If this description appeals to you, please submit an application! A member of CFCU's Talent Acquisition Team will be in contact with you shortly!

Equal Employment Opportunity Policy :

Community Financial Credit Union is an equal opportunity employer (M / F / D / V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.

Disclaimer :

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.

Please note that Community Financial Credit Union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!