Vice President of Operations

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities' home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role : The Vice President, Operations serves as a stakeholder to the operations, investment team, and asset management teams, helping to identify tools that add to the effectiveness of the Company’s marketing, customer service, and operating policies, and procedures. The Vice President, Operations, is given broad operating latitude and decision-making responsibility for the management of a significant real estate portfolio. This role aims to provide and execute operational strategies that aim to enhance the Company’s operating capacity. In addition, this individual will be responsible for setting all strategies to maximize operating results in various market cycles and stages of property development and ownership. The individual in this role will be an active partner and consultant in the areas of recruiting, onboarding, performance improvement, continuous learning, creative marketing, customer experience, talent management, and onsite operations.

Facilitate a consistent needs assessment around policy, process, talent, tech platforms, and performance thereof as it relates to all aspects of talent management, marketing, customer service, asset preservation, and property operations. Create effective programs to ensure that all within the property management company are well versed in the Company’s short and long-term goals, mission, and requirements to properly execute business plans for each asset. Provide the necessary education and support to the coaching of team members at all levels within Avanath including the corporate support team. For marketing, there must be a focus on the assets by ensuring consistent brand awareness and customer experience. This individual must drive innovation by maintaining awareness of trends and legal changes. This role supports our brand, helps build our reputation, focuses our efforts on consistent excellence and enhances the service we bring to our residents, guests, and communities. This role provides their expertise and management to the acquisition, due diligence, lease up, and capital improvements strategies in our management platform and overall property operations.

Like any other role, this position will reflect and enhance Avanath’s Core Values and ensure that its priorities are closely aligned with those of the entire organization’s future strategy.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership.
• An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard and valued as you and the staff work to resolve challenges.

Qualifications

Key Accountabilities

Fiscal and Operational Responsibilities

Human Resources

Resident Relations + Customer Service

Physical Demands & Working Conditions

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We offer :

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part our culture, our reputation and our achievements.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Avanath is an Equal Opportunity Employer.

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