Medical Equipment Customer Service Representative

Customer Service Representative

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.

We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients / clients, co-workers, and referral sources as it relates to patient services and third party reimbursement. Essential job duties include :

• Assisting with updating respiratory grid
• Clearing previous day's route and checking all paperwork for accuracy and completeness
• Communicating with patients / clients and referral sources both verbally and in writing to ensure patient / client questions and concerns are processed in a timely manner
• Completing SOPs / CMNs and documenting on tracking log
• Complying with all applicable company policies and procedures to meet JCAHO and company standards
• Coordinating all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
• Maintaining referral log
• Monitoring office supplies
• Preparing deposit for location on a weekly basis
• Preparing invoices for next day routes
• Processing paperwork-confirming tickets, inputting new patient set-ups, and assembling charts
• Providing service for all retail / walk-in equipment requests
• Providing technical assistance to customers
• Verifying Medicare, Medicaid, and private insurance coverage information
• Working with outside agencies to resolve customer issues
• May be required to cover on call, drive a company vehicle and make deliveries to patient's homes

Predictable and regular attendance (arrive to work on time), ability to work cooperatively with others, deal politely with patients and referral sources, manage several tasks at once, and perform other duties as assigned.

Qualifications :

Skills and competencies :

Physical demands :

Rotech Information : Benefits :

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We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.