Regional Director

Regional Director Classic Collision was established in 1983 in Atlanta, Georgia with one single goal : To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Classic Collision offers competitive pay, benefits, and career advancement opportunities. Please come and join our team! Why Choose Classic Collision? Paid Weekly Continuous Training Supportive Team Culture Company match 401K Medical / Dental / Vision Paid Time Off - 6 Paid Holidays Rewarding Work Regional Director Reporting to Area Vice President (AVP) Job Summary The Regional Director (RD) is responsible for the operational and financial performance of multiple locations within an assigned region (minimum 5-8 General Managers). This includes oversight of center-level operations, employee development, customer satisfaction, business growth, and profitability. The RD serves as the primary coach and mentor for General Managers, ensuring execution of company standards, consistency across shops, and accountability to results. This role directly aligns General Managers to the Area Vice President's strategy, ensuring daily, weekly, and monthly Standard Work is executed at the shop level. Essential Responsibilities / Job Functions - (Other duties may be assigned as needed) - Directly lead center-level performance by working in person with General Managers to ensure operational excellence in KPIs, quality, and culture. - Ensure consistent execution of operational standards and processes through the company's Recipe Book. - Coach and hold GMs accountable to daily, weekly, and monthly Standard Work routines. - Manage and communicate change initiatives effectively across all locations. - Stay current on vehicle repair procedures, safety, and compliance requirements. - Conduct regular site visits to audit operations, safety, and customer service standards. - Support recruiting, interviewing, onboarding, and training of new hires as needed. - Cultivate and manage professional relationships with insurance partners and referral sources. - Support external marketing and dealer relationship initiatives. - Provide feedback and coaching on estimates, customer communication, and DRP requirements. - Report weekly to the AVP on shop-level performance, compliance, and gaps. Standard Work Cadence Daily - Meet with each GM to review daily sales targets and WIP status. - Verify CCC Calendar updates and ensure reschedules are completed. - Perform walk-throughs at assigned shops; review 2-3 ROs >

10 days old. - Ensure shops are problem-solving speed, quality, cost, and customer service. - Confirm GMs are completing their own Standard Work. Three Times Weekly - Join or lead production / admin meetings with GMs. - Audit 1 estimate per GM in detail against DRP requirements. - Review callback report and coach GM on corrective actions. - Spot-check CSI communication (calls, documentation, follow-up). Weekly - Conduct 1 : 1 GM huddles (30 minutes each) to review KPIs, WIP, and sales results. - Review payroll allocations with each GM (flags, YUGO, guarantees). - Validate safety compliance and follow-up items are closed. - Participate in RD-to-AVP weekly huddle to align on performance and gaps. Monthly - Conduct financial reviews with each GM. - Ensure each shop is B2A-ready with supporting documentation. - Review training / LMS progress with GMs and identify development needs. - Visit insurance and dealer partners with GMs to reinforce relationships. - Prepare a regional summary for AVP highlighting gaps, wins, and strategies. Skills / Requirements - Minimum of five years' experience in collision repair or auto body shop management is required. - Proven success in managing multiple locations within a regional or multi-unit structure is preferred. - Strong leadership capabilities with a record of effective team development. - Proficiency in interpreting and managing Profit & Loss (P&L) statements. - ICAR Platinum certification is preferred. - Ability to travel a minimum of 50% of the time. - Valid driver's license and eligibility for company insurance coverage. - Working knowledge of CCC One estimating and management platform. - Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). - Ability to read and interpret repair procedures, safety regulations, operating manuals, and technical documents. - Skilled in writing clear reports and professional correspondence. - Comfortable presenting to internal teams and external partners in a professional setting. Behaviors / Competencies Integrity -Respect, and accountability at every level and in every interaction Customer Service -Provide the highest level of customer service while building customer satisfaction and retention Innovation -Develops and displays innovative approaches and ideas to our business Teamwork -Contributes to building a positive team spirit. Supports everyone's efforts to succeed Physical & Environmental While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Classic Collision is an Equal Opportunity Employer As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Reasonable Accommodations : Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail recruiting@classiccollision or call 470-500-6808 . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. This job description is not a complete statement of all duties and responsibilities comprising the position. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.