Customer Service Representative

A company is looking for a Customer Service Representative to provide exceptional support to customers through various communication channels.

Key Responsibilities

Deliver best-in-class customer experience via calls, emails, chat, and video calls

Assist with product installation, utilization, and advanced troubleshooting for technical issues

Document and report customer issues, triage escalations, and collaborate with team members to enhance customer experience

Required Qualifications

High school diploma or equivalent required; Bachelor's degree preferred

3+ years of customer service experience in the consumer product space

Experience in providing support for connected hardware consumer products and mobile applications

Technical mindset with the ability to troubleshoot and problem-solve

Availability to work flexible hours, including nights and weekends, as needed