Manager Initiatives

Manager Of Operations Process

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose :

The Manager of Operations Process plays a pivotal role in shaping strategic decisions and driving operational excellence across the Building Services organization. This leader manages a high-impact team that delivers actionable insights through data governance, advanced analytics, and enterprise reporting to improve both operational and financial performance. The Manager is also responsible for mentoring and developing a team of data analysts, building both technical expertise and business acumen. By ensuring the accuracy, integrity, and reliability of data assets, this role enables forward-looking insights that guide business-critical decisions and support long-term transformation.

Key Responsibilities :

• Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage / drive core store operations projects and / or process improvements.
• Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
• Manage issues and roadblocks that arise related to their area of responsibility.
• Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects / initiatives and process improvement.
• Communicate effectively and build strong, effective partnerships with the field / stores and throughout The Home Depot.
• Prepare and deliver high-level insights and recommendations based on multiple analyses of industry / business, competitive landscape, consumer data for area of expertise.
• Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal / written recommendations. Demonstrate proficiency / understanding of specific processes.
• Maintain knowledge base regarding specific operations and processes within store operations
• Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

Direct Manager / Direct Reports :

Direct and indirect reports typically include 2-5 Business Analysts.

Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.

Typically procedures for analyzing situations and making conclusions are very diverse.

Typically considers among many different options or procedures when solving problems.

Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Travel Requirements :

Typically requires overnight travel less than 10% of the time.

Physical Requirements :

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions :

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Under constant pressure to continuously meet tight deadlines, demanding quotas and / or must regularly deal with difficult situations.

Minimum Qualifications :

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications :

Bachelor's degree in data Analytics, Information Systems, Finance, or a related field (Master's preferred).

3+ years of experience in data management, analytics, or business intelligence.

Proficiency in SQL, Tableau (or other BI tools), and advanced Excel.

Demonstrated ability to improve data quality, establish governance processes, and deliver impactful reporting.

Strong communication and presentation skills, with the ability to translate complex analyses into clear, actionable insights at multiple levels within the organization.

Proven collaboration skills with cross-functional and external partners, with a focus on understanding business needs to deliver scalable solutions.

Ability to thrive in a fast-paced, dynamic work environment and manage multiple projects simultaneously.

Experience managing and developing team members; prior people or project team management experience strongly preferred.

Minimum Education :

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education :

No additional education

Minimum Years of Work Experience :

Preferred Years of Work Experience :

No additional years of experience

Minimum Leadership Experience :

None

Preferred Leadership Experience :

None

Certifications :

None

Competencies :

Strong business, functional and / or store knowledge for their area of responsibility

Leadership and management experience preferred

Strong operations, retail and / or field experience required

Ability to partner / communicate well with the field / stores

High sense of urgency in responding to field needs

Strong big picture; strategic thinking skills

Strong quantitative skills such as statistics and data analysis

Attracts Top Talent : Attracting and selecting the best talent to meet current and future business needs

Builds Effective Teams : Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals

Builds Networks : Effectively building formal and informal relationship networks inside and outside the organization

Business Insight : Applying knowledge of the business and the marketplace to advance the organization's goals

Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Develops Talent : Developing people to meet both their career goals and the organization's goals

Directs Work : Provides direction, delegating and removing obstacles to get work done

Drives Engagement : Creating an environment where people are motivated to do their best to help the organization achieve its objectives

Drives Vision and Purpose : Painting a compelling picture of the vision and strategy that motivates others to action

Instills Trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity

Interpersonal Savvy : Relating openly and comfortably with diverse groups of people

Organizational Savvy : Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

Persuades : Using compelling arguments to gain the support and commitment of others

Strategic Mindset : Seeing ahead to future possibilities and translating them into breakthrough strategies