Online Learning Technical Writing Intern Job at The Church of Jesus Christ of La

Job Description

The Online Learning Technical Writing Intern plays a vital role in assisting users of online Seminary, Institute, and BYU Pathway religion courses. Support is provided through email, support tickets, and occasional virtual conference calls. The intern also contributes to writing, revising, and proofreading communications sent to Seminary and Institute employees worldwide. Additionally, they help develop and proofread technical resources for both internal and external audiences. The intern supports various projects assigned by the Course Support Coordinator.

This is a paid internship expected to last for 12 months. This position is part-time (20 hours per week), hourly, and nonexempt. The intern should be available during regular business hours for meetings but can work on projects outside of this time. Occasional work outside of regular business hours and on Saturdays may be required as needed. This position is hybrid, with occasional in-office attendance required. Advance notice will be given for any in-person events or work required outside of regular business hours.

Applicants must submit a resume and cover letter to be considered.

Responsibilities

• Provide technical support and troubleshooting for users related to online course content and usage in Online Seminary, Institute, and BYU Pathway Religion courses
• Support the resolution of course-related escalation issues, including instructor inactivity and student concerns
• Write, revise, and proofread email content for various audiences
• Ensure clarity, consistency, and accuracy in all communications
• Maintain brand voice and tone across all written materials
• Write, revise, and proofread technical resources and how-to guides for internal and external audiences
• Use AI tools to translate communications and resources into other languages
• Complete other projects and tasks as needed, ensuring attention to detail and consideration of important deadlines

Qualifications

About Us

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.