Onsite IT Engineer

Company Description

Yoda Tech Pte. Ltd., based out of Singapore, focuses on dividing aspects of digitalization into small logical Micro initiatives using ready-to-use Micro-bots, instead of large transformational initiatives. This approach aims to reduce IT Operations spending. Our core areas include Automate + Robotize, Power Application Development, Infrastructure, Maintenance, and Support.

Summary :

We are seeking a proactive and detail-oriented Intermediate Onsite IT Engineer to join our IT support team. In this role, you will provide hands-on technical support for end-users, manage Windows-based systems, and ensure seamless onboarding and collaboration tools. The ideal candidate will have solid experience with Windows environments, user management, and Microsoft ecosystem tools, including Active Directory (AD), System Center Configuration Manager (SCCM), and Office 365. This position requires strong problem-solving skills and the ability to work independently in a fast-paced office setting.

Key Responsibilities

• Provide tier-2 technical support for Windows desktop operating systems (e.g., Windows 10 / 11) and servers, including troubleshooting hardware / software issues, updates, and performance optimization.
• Manage user onboarding and offboarding processes, including account creation, hardware provisioning, and access rights configuration.
• Configure and maintain Microsoft Teams setups in conference rooms, ensuring audio / video integration, room calendars, and peripheral compatibility for hybrid meetings.
• Perform basic Active Directory (AD) administration tasks, such as user / group management, policy enforcement, and permissions auditing.
• Deploy and maintain software / images using SCCM for endpoint management, patching, and compliance reporting.
• Support Office 365 administration, including user licensing, email setup, SharePoint access, and troubleshooting collaboration tools.
• Collaborate with remote IT teams to escalate complex issues and contribute to system documentation and knowledge base updates.
• Conduct routine hardware audits, cable management, and basic network troubleshooting in the office environment.
• Ensure data security and compliance by following IT policies and best practices.

Required Skills and Experience

Technical Expertise :

Soft Skills :

Experience :

Job Type : Full-time

2nd Line IT Support, MECM / SCCM, Active Directory, Troubleshooting user issues involving Windows 10, 11, Remote Access, Hardware, Printers, Mobile Devices, Office 365, handling VIP users.