AVP - Epic Applications

Associate Vice President, Epic Applications

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric careand your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

The Associate Vice President (AVP), Epic Applications, leads the strategic vision, operational excellence, and innovation agenda for CHOP's Epic portfolio. With deep expertise in clinical, healthcare information management, revenue cycle, and interoperability, this leader champions CHOP's "Epic First" platform strategy, ensuring seamless integration, optimal performance, and alignment with CHOP's values of compassion, discovery, and excellence.

This role is responsible for driving the adoption of new Epic capabilities through structured upgrade planning, and for building strong partnerships across clinical, operational, and research domains to accelerate CHOP's digital maturity. The AVP also serves as a steward of CHOP's data, working hand-in-hand with analytics teams to ensure Epic data is trusted, governed, and actionablefueling care, research, and equity.

In service of our enterprise-wide commitment to innovation and performance, the AVP leads the organization's efforts to achieve Epic Honor Roll status, drive Gold Stars adoption, and co-chairs CHOP's Epic Executive Committee. This leader partners with Epic to ensure CHOP's voice is heard as Epic's future is shapedwhile making sure CHOP remains at the forefront of that future. By continual analysis of organizational needs, industry Epic best practices / advancements, safety and regulatory changes, the AVP develops and transforms the service delivery model including developing, mentoring, and guiding personnel. The AVP will enhance the Epic product lines through strong communication and partnership with cross-functional teams. The AVP demonstrates a clear understanding of CHOP's standards, values, and principles and uses exemplary communication skills when collaborating with organizational leaders. The AVP Epic Applications understands and supports clinical stakeholders in meeting CMS, Joint Commission, the Department of Health, and other safety and regulatory requirements.

This role reports into the VP of Enterprise Applications and is responsible for several Senior Directors representing clinical (inpatient, ambulatory, surgical, pharmacy, and ancillary), HIM and Revenue Cycle technology areas, supporting over 50 Epic Modules growing at 1-2 modules / year.

What you will do

• Leadership and strategic execution
• Set and execute the Epic applications strategic roadmap in alignment with the organization's clinical, operational, and digital transformation goals. Ensure that Epic capabilities support short- and long-term organizational strategies.
• Lead enterprise-wide Epic optimization and innovation initiatives, including value-based care models, population health strategies, and patient access improvements.
• Serve as a key contributor to the enterprise digital strategy, working closely with executive leaders) to identify areas where Epic can enable quality improvement, cost reduction, and operational efficiency.
• Anticipate industry trends and regulatory requirements, proactively assessing the impact of evolving federal, state, and payer mandates (e.g., interoperability, price transparency, TEFCA) on Epic capabilities and readiness.
• Evaluate and champion emerging Epic tools and functionality (e.g., ambient documentation, AI / ML in Epic), determining fit and readiness for enterprise adoption.
• Lead Epic-related governance and strategic decision-making bodies, including the CHOP Epic Executive Committee. Establish transparent prioritization frameworks and cross-functional stakeholder alignment.
• Promote data-driven decision making by ensuring the Epic application infrastructure supports enterprise analytics, reporting, clinical decision support, and quality measurement initiatives.
• Collaborate on business development and strategic partnerships, such as Epic Community Connect programs, ACO affiliations, or shared EHR platforms with regional health partners.
• Ensure technology scalability and sustainability by aligning Epic investments with business and clinical growth plans, and new care delivery models (e.g., home health, retail care, telemedicine).
• Position CHOP as an Epic leader by heading the Epic Ascend Program to ensure that CHOP is staying current with a goal of implementing over 80% of Epic's new functionality.
• Foster a culture of digital innovation and transformation within the Epic applications team and across clinical and business departments by encouraging ideation, co-design with users, and agile implementation approaches.
• Implement and maintain CHOP Epic Standards to promote the use of Epic Foundational workflows, standard build, and ongoing maintenance and clean-up of CHOP's Epic environments.
• Workforce management
• The Associate Vice President, Epic Applications, is accountable for building and sustaining a high-performing, future-ready workforce that delivers excellence in Epic application support and innovation. This leader must create a culture of trust, collaboration, accountability, and continuous growth, ensuring the team is empowered to meet CHOP's strategic and operational goals.
• Proactively recruit, onboard, and retain top-tier Epic professionals by fostering relationships with academic programs, certification bodies, and peer institutions. Identify future leaders and build internal career pathways that encourage growth and long-term engagement.
• Ensure 100% Epic certification for required roles, while investing in ongoing training for emerging Epic functionality, agile delivery, leadership development, and interoperability. Set clear expectations for technical proficiency and functional knowledge across all team members.
• Set transparent goals and performance metrics at the individual and team level. Use regular feedback, check-ins, and recognition programs to celebrate progress, drive ownership, and reinforce commitment to quality, service, and innovation.
• Build a team culture where diverse perspectives are valued and psychological safety is prioritized. Ensure team members have access to tools, flexibility, and wellness resources to thrive personally and professionally.
• Use demand management, workforce planning, and agile staffing models to allocate team resources efficiently across operational support, upgrade cycles, project delivery, and innovation workstreams. Balance velocity with sustainability.
• Encourage open communication, knowledge-sharing, and collaboration across the team and with partners throughout CHOP. Model transparency and build trust by aligning actions to values and creating shared ownership of outcomes.
• Operational and change management
• Ensure optimal performance, maintenance, and availability of all Epic modules across inpatient, outpatient, revenue cycle, access, and ancillary systems.
• Lead governance, change management, and intake processes for Epic application changes and projects.
• Manage the Epic upgrade cycle and coordinate integration with third-party solutions.
• Sponsor / lead cross-functional and enterprise-wide clinical and technology projects that transform the organization to enhance patient care, financial stewardship and user efficiency. Effectively and regularly communicate with key stakeholders, timelines, decisions, and budget implications. Manage small to multi-million-dollar project budgets.
• Adeptly lead change and transforms teams, is adaptive to changing organizational needs, and supports teams in proactively developing new skill sets to support business needs.
• Develop and regularly communicate performance metrics (dashboards, key indicators, etc.) to relevant clinical and business leaders regarding activities within responsibility areas.
• Lead and enforce effective change management processes to ensure the successful use and adoption of new tools and processes.
• Able to review problems presented by organizational teams to produce clear scope and charters for projects. Estimate resources and suggest technical solutions resulting in formulated projects with budget estimates.
• Coordinate with clinical and operational leadership to ensure relevant decisions are timely and effective. Implement agreed-upon program methodologies and tools, providing leadership and influence over the selection and implementation of those tools.
• Coordinate within Digital and Technology Services to develop comprehensive, quality architectures, methodologies, standards, and strategies to support implementation and ongoing operations.
• Ensure current, accurate documentation to support the operation and maintenance of the systems and related training.
• Establishes service level agreements with customers and operational level agreements with other service units.
• Partnerships, governance, and communications
• Proactively develop and create communication strategies and methods to effectively convey information, provide governance and oversight, and facilitate efficient decision-making.
• Develop and lead presentations for audiences such as CHOP executives, Clinical and Operational leadership teams, etc. Continually assess current methods and strategies.
• Develop and implement new options to meet evolving communication needs.
• Lead and support the timely communication to the CHOP community regarding all areas of responsibility.