Talent.com
Product and Customer Support Manager

Product and Customer Support Manager

VirtualVocationsSyracuse, New York, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Manager of Product & Customer Support to lead and grow their Support team in a dynamic SaaS environment.

Key Responsibilities

Manage and coach a Support team, driving performance and development

Act as a hands-on IC by handling tickets and managing escalations

Lead the implementation of support tools and improve support operations

Required Qualifications

4+ years in SaaS Support or Customer Experience, with at least 2 years managing ICs

High technical acumen, with experience in coding and mobile platforms

Experience optimizing support tooling such as Zendesk or DevRev

Proven ability to build scalable processes and automate workflows

Experience in privacy, security, or compliance SaaS support is a plus

serp_jobs.job_alerts.create_a_job

Manager Customer Support • Syracuse, New York, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Lead Product Manager

Lead Product Manager

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Lead Product Manager, Category.Key Responsibilities Lead projects through ideation, technical development, and launch of customer experience features Break down comple...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Technical Product Manager

Senior Technical Product Manager

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Technical Product Manager.Key Responsibilities Own the vision, roadmap, and execution for platform capabilities serving other teams Lead the development of plat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Success Manager

Customer Success Manager

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Success Manager (CSM) to support its expanding customer base across Europe on a contract basis. Key Responsibilities Lead end-to-end onboarding for new clients,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Technical Account Manager

Technical Account Manager

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Technical Account Manager for Customer Care in a B2B SaaS environment, working remotely.Key Responsibilities Support Account Managers during onboarding by configuring m...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Product Manager, PTaaS

Senior Product Manager, PTaaS

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Product Manager, Pentest as a Service.Key Responsibilities Lead the development of the Pentest as a Service product line strategy and roadmap Collaborate cross-...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Customer Support Manager

Customer Support Manager

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Support Manager for the Mid Market segment.Key Responsibilities Lead daily activities of a team of 8-12 Customer Support Representatives to ensure timely compl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Technical Product Manager

Technical Product Manager

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Technical Product Manager, APIs and Platform.Key Responsibilities Define and drive the product strategy for the platform, management and server APIs, and JavaScript Age...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Sales and Customer Service Manager

Sales and Customer Service Manager

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Sales and Customer Service Manager for SaaS Applications.Key Responsibilities Supervise sales engineers for product demos, training, and customer setup Ensure timely a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Associate Product Manager

Associate Product Manager

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for an Associate Product Manager.Key Responsibilities Translate requirements into actionable user stories and acceptance criteria using Agile methodologies Facilitate commun...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Product Manager

Senior Product Manager

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
Product Manager - AI-Native Innovation.Key Responsibilities Discover opportunity spaces at the intersection of customer needs and emerging AI technology Run rapid experiments to test assumptions...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Manager, Product Success

Manager, Product Success

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Manager, Product Success (Performance) to lead a team focused on implementation and adoption experiences in performance technology. Key Responsibilities Lead and develop...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Product Technology Delivery Manager

Product Technology Delivery Manager

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Manager, Product Technology Delivery to lead and oversee an agile software development team.Key Responsibilities Lead and mentor the software development team, setting ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Product Support Specialist

Product Support Specialist

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Product Support Specialist.Key Responsibilities Provide phone and ticketing case support for FACTS products / services Collaborate with internal teams to proactively add...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Group Product Manager

Group Product Manager

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Group Product Manager, Monetization.Key Responsibilities Own and drive the monetization product roadmap, focusing on pricing optimization and revenue growth Execute us...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Product Manager, Healthcare

Product Manager, Healthcare

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Product Manager specializing in Healthcare Data Interoperability.Key Responsibilities Monitor healthcare technology advancements and advocate for emerging trends Defin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Product Manager, AI Messaging

Product Manager, AI Messaging

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Product Manager, AI Powered Messaging.Key Responsibilities Partner with Product, Engineering, and Data Science teams to enhance AI interactions and customer satisfactio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Technical Product Support Specialist

Technical Product Support Specialist

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Technical Product Support Specialist.Key Responsibilities Troubleshoot escalated technical issues and establish solutions across agricultural software and hardware Dev...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Healthcare Product Manager

Healthcare Product Manager

VirtualVocationsSyracuse, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Product Manager to lead the development of a next-generation utilization management solution.Key Responsibilities Translate market problems and customer needs into acti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30