Bilingual Call Center Supervisor, Patient Access Programs

Bilingual Call Center Supervisor, Patient Access Programs

Job Summary :

As a Supervisor for our Patient Access Team, you will be responsible for the operational efficiency of our team responsible for procuring medications through drug manufacturers and for enrollment of patient members in drug savings programs. Your team serves as our patient members' advocate, and to guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and timely manner. You will provide oversight in helping members get their medications through drug manufacturers in order to help meet organizational and operational KPIs, and to ensure customer satisfaction.

What You Will Do :

• Directly manage, coach, and mentor a team of Patient Access Specialists, whose primary responsibility is to help members apply and enroll into patient assistance
• Recruit and hire new team members
• Lead training and onboarding for all new team members
• Provide day-to-day supervision, support, and escalation path for Patient Access Specialists on your team
• Manage team to meet target KPIs associated with our patient advocate teams
• Ensure efficient allocation of operational center resources and maintain high performance standards
• Identify and drive areas for operational process improvements to support scale
• Cross-functional collaboration with other departments

What You Will Bring To SmithRx :

What SmithRx Offers You :