Operations Director, Residential

Overview

Get to know Thompson!

Thompson's continuum of care encompasses three domains : prevention services, foster care, and mental health, operating across the Carolinas, Florida and Tennessee with new operations expanding into Kentucky. All Thompson programs are trauma-informed and evidence-based / evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. At Thompson, we live up to our values of Excellence, Innovation, Commitment, Caring and Integrity!

Responsibilities

What will you do as the Operations Director, Residential?

As the Operations Director, Residential you will provide direction and coordination of services for the Program Supervisors and oversee daily activity of staff and ensure functions and processes are consistent and in compliance with agency and external policies and treatment models established for children in residence.

As Operations Director, Residential you will have the following responsibilities :

• Working through leaders to ensure programs under their chain are achieving targeted outcomes / people / financial success.
• Monitoring data at a high level and taking necessary action around program outcomes, staff productivity, and finances.
• Establishing and modeling a trauma informed culture and emotionally intelligent leadership, as well as driving best practices down throughout the work.
• Overseeing the long-term planning and strategy for their books of business in conjunction with the Program Supervisors.
• Communication and climate setting through leaders.
• Ensuring leaders (and programs) have the resources they need to ensure their program(s) success.
• Effectively selecting, coaching, assessing and developing their leaders.
• Relationship building up, down and sideways (internally and externally) for the organization's benefit.
• Developing and cultivating new business opportunities for the short- and long-term benefit of the organization.
• Ensure direct reports work objectives tie with overall business strategy.
• Continual coaching and development of leaders.
• Ensure performance assessments are utilized constructively to improve performance.
• Effectively balance task and resources among teams.

What does this position offer?

Qualifications

Minimum Qualifications / Requirements :

You're the right fit for the Operations Director, Residential

If your qualifications meet the requirements of the job, and you want to be part of a winning culture, don't delay! Apply at thompsoncff.org where we are strengthening Children, Families, and Communities!

Thompson is an Equal Opportunity Employer.

Thompson participates in E-Verify.

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