Service Support Representative I NC

Responsibilities

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PURPOSE OF POSITION :

• Responsible for providing excellent customer support and satisfaction within the Service Support areas : Administrative, Inventory, Parts and Estimating. Responds to customer inquiries and resolves customer issues. Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.

MAJOR RESPONSIBILITIES

Administrative Service Support

Inventory Service Support

Parts Service Support

APD Service Support

Conducts parts order entry & form entry per established standards.

Researches parts with assistance / oversight of applicably trained peers and / or supervision.

Determines correct billing requirements required to fulfill requests accurately and timely

Conducts required parts research through applicable Parts Pages, Bills of Materials, Installed Base and related locations per established standards under the direction of Supervision.

Reconciles requests for parts order follow up and escalate as required.

Builds relationship with customers based on respect and service with professionalism and proper etiquette.

Estimating Service Support

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED :

Or

FINANCIAL BUDGETING, CAPITAL, AND / OR MANPOWER RESPONSIBILITIES :

OTHER POSITION SPECIFICATIONS :

Responsibility for Safety :

Responsibility to Prevent Errors :

Mental Alertness :

Communication with Others :

Experience Level Adjustmnt

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Why Join Altec?

If you're considering a career with Altec, there's never been a better time to join us! Our company was founded on values that place the customer first and prioritize our people as our greatest strength. Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide. Today, Altec is an innovative, financially sound company that sets the standard of excellence in design, manufacturing and service — and that's why we're the ideal place for you to grow your career.

Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama. Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets. We help our customers dig deeper and reach higher in more than 100 countries around the world.