Ticket Seller Supervisor | Full Time | Greensboro Coliseum Complex

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

As a Ticket Seller Supervisor, you will oversee the day-to-day operations for the ticket office and various events, ensuring smooth and efficient processes while providing exceptional customer service. Your role will involve managing ticket sellers, resolving issues, and maintaining accurate records. This role requires strong leadership, excellent organizational skills, and the ability to work effectively under pressure to ensure a positive experience for all event attendees.

This role pays an hourly rate of $20.50-$23.50.

Benefits for Full-Time roles : Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until October 10, 2025.

About the Venue

The Greensboro Complex is a versatile multi-building facility that serves the community of Greensboro and its surrounding areas. It hosts a wide array of events, such as athletic competitions, cultural arts showcases, concerts, theater performances, educational activities, fairs, exhibits, as well as public and private gatherings, including conventions, convocations, trade shows, and consumer shows. It plays a crucial role as a hub of community activities and significantly contributes to the regional economy. The Complex is made up of nine venues, the largest being the renowned 22,000-seat First Horizon Coliseum, which has a storied history of hosting prestigious ACC and NCAA basketball championships, and a concert history featuring legendary artists like Paul McCartney, Garth Brooks, and Elvis Presley, as well as today's biggest artists like Drake, Bad Bunny, and Taylor Swift.

The Complex also includes the 167,000-square foot Special Events Center, encompassing three exhibition halls, a 4,500-seat mini-arena, and eight meeting rooms. Additionally, there's the White Oak Amphitheatre, Piedmont Hall, the Novant Health Fieldhouse, Greensboro Aquatic Center, The Terrace, ACC Hall of Champions, and the 300-seat Odeon Theatre. As one of the most actively booked facilities in the country, the Greensboro Complex annually hosts over 1,100 events. Its extraordinary flexibility and reputation have earned it worldwide acclaim among promoters, producers, event planners, and patrons alike.

Responsibilities

• Oversee the daily operations of ticket sales, ensuring adherence to policies and procedures.
• Train, and supervise ticket sellers, providing ongoing support and guidance to ensure high performance and excellent customer service.
• Coordinate with promoters to build events for select venues including Piedmont Hall and Special Events Center.
• Ensure the ticketing system is functioning correctly across all box offices, addressing any technical issues promptly, which may include resolution with Ticketmaster staff. Also including physical set-up of certain box offices throughout the year.
• Setup scanning programming and operations weekly for all events throughout complex.
• Handle customer inquiries, ADA requests and complaints at the ticket window, by email and phone, providing resolutions in a professional and timely manner.
• Oversee the daily reconciliation of funds received from ticket sales, ensuring accuracy and accountability.
• Oversee and manage events night of show including communication with promoter, supervising staff and preparing event settlement. Quickly and effectively, resolve any issues that arise during events, ensuring minimal disruption.
• Build out monthly part time schedule using WhentoWork and check weekly against event documents.
• Provide information and reports as needed to stakeholders including internal staff and promoters.
• Process various ticket orders.
• Ensure compliance with company policies, procedures, and confidentiality requirements.
• Use of Ticketmaster, Archtics and Universe software for all ticketing functions.
• Perform additional tasks and responsibilities as assigned.

Qualifications

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.