Implementation Manager

A company is looking for an Implementation Manager to oversee customer onboarding and relationship management post-implementation.

Key Responsibilities

Onboard new customers and manage customer relationships post-implementation

Coordinate and execute customer-specific requirements and configurations for optimal CPX performance

Act as the primary liaison for production issues and manage customer support requests

Required Qualifications

Minimum of 6 years' experience in the customer service field

Proficiency in Microsoft Office or G Suite applications

Experience using Salesforce.com

Ability to handle multiple tasks simultaneously and maintain organization

Professional demeanor and diplomatic communication skills