Client Services Representative

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Client Services Representative (CSR) Blue Sky Animal Hospital Wyoming, MN

About Us

Blue Sky Animal Hospital is a progressive, privately owned small animal practice committed to providing high-quality medicine and compassionate care. We are a Fear Free focused team that values respect, collaboration, and excellent client communication. Our CSRs are the first point of contact for our clients and play a vital role in creating a welcoming, professional, and supportive environment.

Position Overview

The Client Services Representative (CSR) is responsible for delivering outstanding client experiences by managing front desk operations, facilitating communication between clients and the veterinary team, and ensuring seamless appointment flow. This role requires strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment.

Key Responsibilities

• Client Care & Communication

Greet clients warmly in person and over the phone.

• Schedule, confirm, and manage appointments efficiently.
• Educate clients on hospital services, preventive care, and financial policies.
• Assist clients with questions, concerns, and follow-up calls.
• Administrative & Technical

Manage electronic medical records with accuracy and confidentiality.

• Process invoices, payments, deposits, and maintain cash drawer accuracy.
• Support reminder systems, prescription refills, and medical record requests.
• Maintain reception area cleanliness and organization.
• Team Collaboration

Act as a liaison between clients and the veterinary medical team.

• Assist technicians and veterinarians in facilitating smooth patient visits.
• Participate in staff meetings, training, and continuing education opportunities.

Qualifications

• Prior customer service experience (veterinary, medical, or hospitality preferred).
• Strong communication and organizational skills.
• Proficiency with computers and practice management software a Plus.
• Ability to multitask and remain calm under pressure.
• Positive, professional, and team-oriented attitude.

Physical Requirements

• Ability to stand, sit, and move between areas of the hospital throughout the day.
• Comfortable handling occasional animal interactions in the lobby.
• Lift up to 30 lbs occasionally.

Benefits & Culture

• Competitive hourly wage with growth opportunities.
• Essential Sick & Safe Time.
• Product / Service Discounts (IRS Max) and Pet Stipend.
• 401k W / Employer Match.
• Supportive, inclusive workplace culture where your contributions matter.

Position Type : Part-Time

Reports To : Practice Manager / Client Services Lead