DHS / S10 Solution Expert

About the Role

Impact you will make

The Senior Solution Expert with FinThrive plays a crucial role in coordinating knowledge and expertise across key departments. They work with operations to optimize efficiency and productivity, ensuring that processes are compliant with Medicare regulations, and monitor industry trends to stay ahead of changes. They build strong relationships with customers based on trust. With sales, they provide in-depth knowledge and create effective strategies. This expert also collaborates with the product teams to ensure that services meet market demands and regulatory requirements, offering strategic insights to leadership to inform company vision and decision-making.

This role is responsible for researching industry regulation changes as it pertains to Medicare Bad Debt, DSH and UCA. This involves identifying new Medicare regulations, analyzing their impacts on company operations and strategies, developing compliance plans, and educating internal teams about regulatory updates. They also play a key role in analyzing customer results year over year. They review data to understand customer behavior and satisfaction, identify patterns and growth opportunities, and recommend improvements to enhance customer experience. By leveraging their industry credibility, they provide clients with authoritative guidance, ensuring that the company's solutions align with best practices and regulatory standards.

What you will do

• Advise customers as a Sr Solution Expert, guiding them through regulatory complexities and optimizing Medicare Bad Debt, DSH and UCA reimbursement through tailored consulting approach
• Monitor industry communications and change notifications to keep current on potential Medicare Bad Debt, DSH and / or UCA regulation updates
• Organize meetings and prepare materials to train internal teams on regulatory updates or auditor interpretation changes
• Work directly with sales to identify, target and close sales opportunities
• Collaborate closely with the product team to align software and services offerings with evolving market demands and ensure full compliance with regulatory requirements
• Work directly with customer success to create and present materials identifying compliance gaps and recommend process improvements
• Deliver insights from internal in-depth Medicare Bad Debt, DSH and UCA reviews, leading to improved accuracy and increased reimbursement opportunities
• Analyze emerging industry trends, deliver insights on customer impact and guiding proactive business responses

What you will bring

What we would like to see

About FinThrive

FinThrive is advancing the healthcare economy.

For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com / why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at careers#culture.

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com / careers-benefits.

FinThrive's Core Values and Expectations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO

FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

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FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

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