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Site Operations Lead (m/f/d)
Site Operations Lead (m/f/d)Flix • New York, NY, US
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Site Operations Lead (m / f / d)

Site Operations Lead (m / f / d)

Flix • New York, NY, US
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Job Description

Job Description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

Our NYC lot is a key operational hub, and we're seeking a dedicated Site Operations Lead (m / f / d) to oversee daily operations, ensuring smooth and efficient bus arrivals and departures, and leading our temporary agents to deliver an exceptional customer experience.

About the Role

  • Supervise the daily operations of the bus lot, ensuring safe, efficient, and timely bus arrivals and departures.
  • Manage the scheduling for all staff, including temporary agents, to ensure optimal coverage and high service levels.
  • Lead customer service efforts, promptly addressing and resolving passenger complaints and inquiries.
  • Develop and implement strategies to improve operational efficiency and customer satisfaction.
  • Train and mentor temporary agents, providing guidance and feedback to enhance performance.
  • Monitor and improve lot performance, ensuring agent productivity and a high standard of service by maintaining a clean, organized, and safe environment for both employees and passengers.
  • Communicate regularly with management to report on operations, staffing needs, and opportunities for improvement.

About You

  • 2+ years of supervisory experience in a fast-paced environment.
  • Proven ability to manage, motivate, and support a team effectively.
  • Strong interpersonal and communication skills, with the ability to provide clear direction and constructive feedback.
  • Proactive, resourceful, and able to handle unexpected challenges in a dynamic setting.
  • Willingness to work on-site at our NYC lot with a preferred schedule of Thurs-Monday, 9am-5pm, including weekends and holidays as needed

    • Annual compensation range : $65,000.00 - $70,000.00 USD

    We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

    What We Offer

  • Travel perks : 12 free Flix vouchers + 12 discount vouchers for friends & family.
  • Work from (M)Anywhere : Depending on your role, work from another location for up to 60 days per year.
  • Hybrid work model : We are an office-first company, but we offer flexibility to balance work and life.
  • Wellbeing support : Access confidential 1 : 1 counselling, courses, and stress management for yourself and up to four family members.
  • Learning & Development : Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
  • Mentoring Program : Connect with experienced colleagues to gain insights and accelerate your career.

    • To view more local benefits specific to each office location, please check out this link : Locations - Flix Career

    Why Join Flix?

    At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.

    As we continue to expand across the globe, you can make a real difference in how we work.

    If you're ready to grow and lead your journey, Flix is the place for you!

    #LI-ONSITE

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    Site Lead • New York, NY, US

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