Client Operations Specialist (Houston)

Client Operations Specialist

Reporting to the Client Operations Manager, the Client Operations Specialist is responsible for client operations and service support, using strong administrative skills and attention to detail to serve as mission control to the Wealth Management team members. This position offers opportunities for growth in the Client Operations track, the Investment Operations track, or the client-facing Wealth Management track.

Why Willis Johnson & Associates?

Willis Johnson & Associates is a fast growing, award winning, wealth management firm specializing in corporate executives and professionals. We help our clients optimize everything in their personal financial lives from compensation and benefit strategy to tax mitigation, from retirement planning to investments. We also have an in-house CPA team to provide tax preparation for our clients. And with everything we recommend, we put our clients firstall the time, every time. No product sales. No commissions. Straight fee-only financial planning and asset management.

The same way we take care of our clients, we invest in our team. Aside from providing a very competitive benefits package including medical, dental, vision, disability / life insurance, 401(k), and PTO, we pride ourselves in supporting personal and professional growth. We encourage and incentivize continued education for all employees and support their participation in educational conferences and events. WJA is also proud to be one of the Best Places to Work for Financial Advisors by Investment News multiple years in a row.

Essential Responsibilities

Client Service :

• Prepares and processes paperwork to open new investment accounts. Uses expertise to instruct advisors on best paperwork processes to establish clients' targeted accounts
• Responds to service requests and processes related service paperwork
• Performs status checks throughout transfer processes, communicating status with team members
• Ensures all submitted paperwork is fully completed, accurate, and in good order
• Serves as Custodian liaison by coordinating all related questions and actions
• Debriefs client cases with advisors and coordinates trade instructions to Investment Team
• Prepares client summaries for client Financial Planning Review Meetings
• Records all client service tasks and notes in CRM to ensure all actions are processed timely and accurately, ensuring all steps are taken appropriately

Investment Operations :

Project Management :

Qualifications

What We Offer

Compensation & Benefits