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Service Genius-BMW of Peabody
Service Genius-BMW of PeabodyLyon Waugh Auto Group • Peabody, MA, US
Service Genius-BMW of Peabody

Service Genius-BMW of Peabody

Lyon Waugh Auto Group • Peabody, MA, US
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Job Description

Job Description

Description :

BMW of Peabody, part of the Lyon-Waugh Auto Group, is searching for an individual to join our team as a full-time Service Genius . We’re looking for someone who is friendly, personable, and enthusiastic about delivering exceptional customer care. If you love interacting with a variety of people and enjoy the latest in luxury automotive technology; we look forward to connecting with you!

Schedule : Monday-Friday 8am-4 : 30pm

Hourly Pay Rate Range : $22-$23 / hr.

In this role you will :

  • Greet our guests and assist with getting them to corresponding Advisor
  • Transport vehicles on the lot to service areas and detail bays
  • Assist in loaner vehicle check-ins and outs
  • Deliver customer vehicles
  • Shuttle clients to various local destinations as needed
  • Complete courier duties between dealerships
  • Light snow removal in the winter
  • Product presentation and explanation
  • Work with clients in the service drive, i.e. product questions, demonstration of features, and post-op of delivery.
  • Establish ongoing consultative relationship with customer by being available during business hours to answer questions.
  • Upgrade knowledge of brand products and services by training on-the-job and participating in educational and development programs on and off site.
  • Generate goodwill by greeting and serving the customer promptly and courteously.
  • Professionally, courteously and respectfully interact with clients to provide a consistent premium customer experience building dealer sales loyalty.
  • Other tasks assigned by the management team

What our company can offer you :

  • A robust benefits package
  • 401(k) plans with company match
  • Generous PTO package that includes paid holidays, vacation and sick days, your birthday off and a paid day to volunteer in your community
  • Employee Referral Bonus Program
  • Longevity bonuses and paid trips
  • Employee discounts on merchandise, repairs and vehicle purchases
  • Tickets to concerts and sporting events plus more
  • Smoke Free Campus

    • Requirements :

    Our ideal candidate will possess the following skills :

  • Be 18 years of age or older
  • Possess a valid driver's license in good standings and a clean driving record
  • Basic computer skills
  • Exhibit professionalism and a positive demeanor when interacting with clients, coworkers and vendors
  • Be able to prioritize tasks; dependable
  • Strong customer service skills
  • Ability to communicate effectively in a positive and professional manner
  • Technologically savvy
  • Ability to drive a manual shift - a plus but not required
  • Desire to grow in the luxury automotive industry
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    Peabody • Peabody, MA, US

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