Patient Billing Customer Service Rep

A company is looking for a Customer Service Support Representative for Patient Billing Customer Service.

Key Responsibilities

Answer over 80 inbound calls daily from patients, doctor's offices, and insurance carriers

Initiate payment plans for patients with outstanding balances

Utilize multiple resources to resolve patient inquiries while maintaining performance goals

Required Qualifications

High School Diploma or equivalent required

Minimum of 1+ year work experience required

Previous experience in medical billing, customer service, or a call center environment preferred

Experience managing high volume calls with multiple computer applications is highly desirable

Familiarity with patient interactions regarding medical information is strongly preferred