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Warehouse Supervisor B2B

Warehouse Supervisor B2B

Fidelity FulfilmentSalt Lake City, UT, US
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Job Description

Job Description

Salary : $60,000-$68,000

We are Fidelity Fulfilment. We are a leading provider of specialist warehousing and supply chain services based in Salt Lake City.

With sites in the UK, US, and Netherlands, we offer a diverse range of services including Automotive warehousing, 3PL pick & pack operations, e-commerce fulfilment, returns management, and systems development. We work with top-tier clients in various industries and provide a fully integrated end-to-end supply chain solution.

Position Overview

The Warehouse Supervisor will oversee daily warehouse operations with a focus on B2B fulfillment and compliance with key retailer requirements (Target, Walmart, Amazon, REI, and other national accounts). This role requires hands-on leadership, strong knowledge of routing guides, EDI processes, labeling requirements, and shipping standards specific to major retail partners. The Supervisor will ensure accurate, efficient, and compliant receiving, storage, pick / pack, and shipping activities while maintaining operational excellence.

Key Responsibilities

Operational Leadership

  • Supervise warehouse staff to ensure accurate receiving, storage, inventory control, and order fulfillment.
  • Assign, monitor, and review daily workloads; adjust priorities to meet retailer and customer deadlines.
  • Train and coach employees on retailer compliance, proper handling, and warehouse best practices.
  • Support implementation of WMS systems, process improvements, and efficiency initiatives.

Retailer & B2B Compliance

  • Maintain expert-level knowledge of routing guides, compliance manuals, and labeling / packaging requirements for major retailers (Target, Walmart, Amazon, REI, Costco, etc.).
  • Oversee preparation of shipments to ensure compliance with ASN, EDI, carton labeling, pallet configuration, and appointment scheduling requirements.
  • Partner with Customer Service and Logistics teams to resolve retailer chargebacks, shortages, or compliance disputes.
  • Audit outbound orders to ensure accuracy, compliance, and minimal penalties.

    • Inventory & Quality Control

  • Ensure WMS / ERP transactions are processed accurately and timely.
  • Monitor inventory levels, cycle counts, and discrepancies; coordinate with Inventory Control to resolve issues.
  • Uphold warehouse organization, product quality standards, and FIFO / FEFO rotation practices.

    • Health, Safety, and Compliance

  • Enforce OSHA, food safety (if applicable), and internal safety standards across all warehouse operations.
  • Conduct regular safety inspections, training, and incident investigations.
  • Maintain a clean, efficient, and safe work environment.

    • Cross-Functional Collaboration

  • Work closely with Customer Service, Logistics, and Account Management teams to meet client and retailer requirements.
  • Support continuous improvement projects to optimize cost, accuracy, and service levels.
  • Assist in onboarding new retail partners by reviewing routing requirements and adapting processes accordingly.

    • What we're looking for

  • 35 years of warehouse supervision or team lead experience, preferably in B2B fulfillment or 3PL.
  • Strong working knowledge of major retailer routing guides, EDI transactions, and compliance requirements.
  • Experience with Target, Walmart, Amazon (FBA / FBM), REI, or similar large retailers required.
  • Proficiency in WMS / ERP systems (Unify, SAP, NetSuite, Manhattan, or equivalent).
  • Excellent leadership, problem-solving, and communication skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • OSHA safety knowledge and / or forklift certification preferred.

    • What you'll bring

  • Attention to detail with strong compliance focus.
  • Hands-on leadership and team development.
  • Strong organizational and time management skills.
  • Analytical mindset for resolving errors, chargebacks, and inventory discrepancies.
  • Customer-focused with ability to balance operational efficiency and retailer requirements.
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