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Operations Engineer I - Second Shift
Operations Engineer I - Second ShiftAirlines Reporting Corporation (ARC) • Louisville, KY, US
Operations Engineer I - Second Shift

Operations Engineer I - Second Shift

Airlines Reporting Corporation (ARC) • Louisville, KY, US
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About The Role

ARC is looking for an Operations Engineer I to join our team. In this role, you will support (including Tier 1 support), monitor, and administer ARC's resources & applications. You will ensure monitoring is appropriately configured and functioning for all ARC systems and applications. Additionally, you will review resource data and work with Operations Engineer II and Data Engineers to identify proper incident response and escalation. This role will provide assistance and guidance in setting up and using enterprise tools, e.g. Datadog, Jira and ServiceNow.

What You'll Do

  • Provide 1st tier support for ARC's 24x7 systems and applications monitoring. Triage and escalating incidents discovered through automated tools or reported by customers.
  • Work as incident scribe during Sev1 / Sev2 incidents to ensure all essential artifacts are collected and reported to enable retrospective reviews to promote continuous improvement.
  • Apply experience and skills to complete various work orders assigned to group with minimal supervision.
  • Primary contact for datacenter facilities. Includes performing / scheduling weekly, monthly, and annual PM and DR tests.
  • Execute SOPs defined by POD, Enterprise, or Operations Engineering team and aid in maintaining documentation for operational readiness.
  • Leverage analytical and technical skills to provide event correlation using real-time monitoring data to ensure cohesive support between cross-functional teams.

Qualifications

  • Bachelor's degree in computer science preferred; equivalent work experience considered
  • Preference will be given to candidates with exposure to mainframe environments and system job scheduling / monitoring tools (e.g., CA-7, Control-M, or equivalent)
  • 2 years of systems administration knowledge (Linux / Windows) is a plus
  • Basic understanding of job logs, batch processing, and willingness to learn incident response processes in enterprise environments is desirable
  • Functional knowledge of AWS
  • Functional knowledge of monitoring tools such as Datadog, CloudHealth, Wug, and the Atlassian Suite
  • General knowledge of networking concepts, virtualization concepts, operating system internals, configuration management and system management
  • Ability to discover and define non-functional requirements and to transform them into technical requirements and solution definition
  • Good communication skills (verbal and written) and ability to communicate technical information to nontechnical audiences
  • A strong intellectual curiosity to continually challenge what exists and explore what should be changed to best meet evolving business and market
  • A passion for continual improvement and a willingness to work with others to improve
  • 24 / 7 / 365 Data Center, with shift work. Eligible for shift differential (2nd and 3rd shift).

    • What We Can Offer You

  • Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
  • Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
  • ARC offers WorkFlex. WorkFlex is ARC's hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. We've designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success.
  • We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
  • By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

    • EOE M / F / D / V Females and Minorities Encouraged to Apply

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    Engineer Second • Louisville, KY, US

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