Director of Specialty Operations

A company is looking for a Director, Specialty Operations to lead back-office processing teams in Specialty Services.

Key Responsibilities :

Lead and manage the delivery of a shared service team performing compliance-focused work

Oversee high-volume operations, ensuring efficient workflow management and adherence to SLAs

Extract and analyze large datasets to drive operational decisions and implement process improvements

Qualifications & Experience :

Bachelor's degree (B.A. or B.S.) or equivalent education and experience

8+ years of experience in operations management and process improvement

4+ years of experience in process definition and implementation

Strong experience with workflow management tools and advanced data analytics skills

Proven track record in managing teams and driving strategic enhancements