Customer Service Specialist

A company is looking for a Customer Service Specialist to provide support and service to patients in a remote setting.

Key Responsibilities

Develop and maintain knowledge of products and services, answering calls and emails promptly

Process orders, verify documentation, and complete insurance verification for patient eligibility

Facilitate resolution of customer complaints and maintain quality assurance metrics

Required Qualifications

High School Diploma or equivalent

One year of experience in healthcare administrative, financial, or insurance customer services

Two years of experience required for senior level positions, including specific job experience

Familiarity with Medicare, Medicaid, and commercial health plan methodologies preferred

Proficient computer skills and ability to navigate multiple online EMR systems