Student Success Manager

Overview

Muskegon Community College

Muskegon Community College is a center for lifelong learning that helps people attain their educational goals by offering programs that respond to individual, community, and global needs. MCC is an associate degree-granting institution of higher education and an applied technology leader for high-tech, hands-on training.

With nearly a 100-year history of academic excellence, MCC is a public community college accredited by the Higher Learning Commission. With robust student success support, free tutoring, 18 athletic teams, events, clubs, and activities, MCC has an annual, full-time equated student enrollment of approximately 2,300 and an unduplicated headcount of 5,100.

Most recently, Muskegon Community College outranked all other colleges in Michigan for the rate of students who received federal financial aid and then transferred to continue their education at a four-year institution. The college's transfer-out rate was the highest in Michigan, 7 percentage points above the state average, and outpaced the average transfer rate across the nation. MCC is nationally recognized for its liberal arts and occupational programs.

The College has an annual operating budget (general fund) of $44 million and employs about 210 regular full and part-time staff and many adjunct faculty and student assistants. The College also offers 56 Associate degree programs and 29 certificate programs.

The main campus is located on a 111-acre campus in Muskegon which includes the Hendrik Meijer Library & Information Technology Center, Bartels-Rode Gymnasium, Frauenthal Foundation Fine Arts Center (including the Overbrook Theater and Art Gallery), Stevenson Center for Higher Education, the Science Center, the Health and Wellness Center, and the Art & Music Center.

Muskegon Community College also operates the Sturrus Technology Center and Fab Lab in downtown Muskegon and extension centers in Ottawa and Newaygo Counties.

Living in Muskegon County Muskegon County residents enjoy 26 miles of sugar-sand beaches along Lake Michigan's shoreline, as well as one of America's only luge tracks at the Winter Sports Complex and the regionally popular Michigan's Adventure Amusement & Water Park. An outdoor recreation hub with three state parks and swimming, fishing and boating on its many lakes and rivers, the Muskegon area offers dynamic downtown and beachfront restaurant and entertainment venues. The Muskegon Farmer's Market is the second largest in Michigan. Cruise ships dock in Muskegon, while a high-speed ferry connects the city to Milwaukee. Notable local museums range from rare art collections to an actual World War II submarine and a U.S. Navy ship used during D-Day.

General Description :

The Student Success Manager is a key Care Team member dedicated to fostering student well-being, engagement, and access to critical resources. As the lead for Student Life, the Manager serves as the primary liaison for campus clubs, organizations, and Student Life events, while directly advising or co-advising the Student Government, Student Veterans, and Phi Theta Kappa organizations. This role oversees Jayhawk Hub daily operations, including the pantry, emergency loaner laptops, emergency gas cards, and Care and Concern Requests. The manager ensures effective and compliant operations by supervising support positions for Disability Support Services, Veterans, and the Jayhawk Hub. Strong collaboration with the supervisor and other team members is vital to maintaining dynamic and responsive student support and engagement systems. A flexible work schedule, including after-hours and in varied locations, is essential to providing responsive student engagement strategies that meet the diverse needs of MCC students across campuses and communication modalities.

Status : Full-Time 40 hours / 52 weeks

Salary Range : Up to $50,000 depending on experience

Application Deadline : Open until filled; First Review on October 3rd, 2025

Required Skills

Qualifications : Knowledge, Skills & Abilities

• Bachelor's degree required in a related field (i.e. Social Work, Psychology, Education, etc.).
• Willingness and ability to flex work hours and schedules to accommodate student needs and programming goals across all MCC campus locations and communication modalities.
• Experience in working with volunteer organizations and / or students by directly engaging them in active participation and building supportive, fun events to enhance community and learning.
• Demonstrated ability to relate to people of all ages, race and socio-economic backgrounds.
• Student Life experience, student engagement experience, and / or experience in planning engaging events preferred.
• Experience in volunteer recruitment and building relationships with internal and external constituents (preferred).
• Knowledge and experience using Office 365 (MS Word, PowerPoint, Excel, OneNote, Forms, and Outlook).
• Excellent verbal and written communications skills.
• Ability to interact with faculty, staff, students, and the public with tact and courtesy.
• Flexibility and ability to adapt to a variety of work situations and personalities.
• Demonstrated use of tact, judgement and discretion and the ability to maintain confidentiality.
• Highly motivated and solution-oriented with a high degree of integrity, ethics, and dedication to the mission of the college.
• Demonstrated ability to work as part of a successful team while accomplishing tasks and assignments without assistance, even while multi-tasking.
• Two years' experience in student / customer services; experience in an office setting.
• Able to utilize a college ERP computer system, preferred experience with Datatel Colleague.
• Willingness to learn reporting tools used by the college.
• Strong organizational, planning and time management skills; strong analytical and decision-making skills.
• Knowledge of Family Educational Rights and Privacy Act (FERPA).

Essential Function

Physical, Mental, and Environment Requirements

Mental Demands

Physical Demands

Work Environment

Muskegon Community College is an equal opportunity employer. MCC does not discriminate on the basis of race, color, religion, sex, national origin, marital status, sexual orientation, gender identity, transgender status, political persuasion, disability, height, weight, veteran status, age or any other protected class in any of its educational programs, activities or employment. Minorities, women, veterans, and the physically challenged are encouraged to apply. To the extent required by applicable law, anyone with a disability will be reasonably accommodated by the College. If you have a disability and need an accommodation or assistance in applying for this position, please contact the Human Resources Office.

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