Talent.com
Information Technology Support Technician

Information Technology Support Technician

AkkodisCincinnati, OH, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.temporary
job_description.job_card.job_description

Overview

Akkodis is seeking a IT Support Technician / Printer Technician for a 24 Months contract position with a client located in Cincinnati, OH . Ideally looking for applicants with a strong working knowledge or experience with HP Indigo as press operator or field technician. Familiarity with remote diagnostic tools, knowledge management systems, and case management platforms (e.g., ServiceNow) comes as a plus.

Job Title

IT Support Technician / Onsite Administrator (Print) - OSA Level II

Location

Cincinnati, OH 45249 - For this position the candidate must reside in Cincinnati, OH or commute daily to Customer site

Duration

24 Months

Pay Range

$20.39 / hr on W2 - $26.69 / hr on W2 (without benefits); the rate may be negotiable based on experience, education, geographic location and other factors.

Description

This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. The role engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. The role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. The role consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision.

Onsite / OSA Level II Responsibilities

  • Ensure adequate consumables are available at customer sites
  • Assist end user with device functionality
  • Coordinated with HP with SW branded support
  • Report customer dissatisfaction to CSM / SDM
  • Assist with the collection of usage pages per devices as needed
  • Swap out devices with spares as needed

Responsibilities

  • Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms / applications using established protocols.
  • Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.
  • Conducts routine installations and configurations and proficiently assembles and integrates system / products, all in accordance with standard protocols.
  • Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.
  • Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance.
  • Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery.
  • Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
  • Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
  • Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
  • Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.
  • Education & Experience Recommended

  • High School Diploma / General Education Diploma (GED) / Higher Secondary education or commensurate work experience or demonstrated competence.
  • Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
  • If you are interested in this Printer Technician – 24 Months Contract position with a client located in Cincinnati, OH then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Mohammed Ateequddin at 410-226-8031 or mohammed.ateeq@akkodisgroup.com

    Equal Opportunity Employer / Veterans / Disabled

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https : / / www.akkodis.com / en / privacy-policy.

    Fair Chance Act / Privacy & Compliance

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
  • Seniority level

  • Mid-Senior level
  • Employment type

  • Contract
  • Job function

  • Other
  • Customer Service
  • Analyst
  • Industries

  • Computer Hardware Manufacturing
  • Computer and Network Security
  • Computer Games
  • J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Information Technology Technician • Cincinnati, OH, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Information Technology Professional (IT Support)

    Information Technology Professional (IT Support)

    NavyDry Ridge, KY, United States
    serp_jobs.job_card.full_time
    ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Information Systems Technician

    Information Systems Technician

    NavyFort Thomas, KY, United States
    serp_jobs.job_card.full_time
    ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    IT Desktop Support Technician

    IT Desktop Support Technician

    Revel StaffingCincinnati, OH, us
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    A defense manufacture is seeking an experienced and motivated.This role involves hands-on troubleshooting, system maintenance, and end-user assistance across desktops, laptops, and networked device...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    In-Home Support Various Shifts (Dept. 190) Full Time

    In-Home Support Various Shifts (Dept. 190) Full Time

    New Horizons RehabilitationMetamora, IN, US
    serp_jobs.job_card.full_time
    In-Home Support – Community Living.New Horizons is looking for an In-Home Support employee to assist adults with intellectual and developmental disabilities to reach their individual goals.An...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Geeks on Site is hiring : On-Call IT Field Technician & TV Configuration -Orlando

    Geeks on Site is hiring : On-Call IT Field Technician & TV Configuration -Orlando

    MediabistroCincinnati, OH, United States
    serp_jobs.job_card.full_time
    On-Call IT Field Technician & TV Configuration - Orlando, FL - Hiring Now.On-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support. Cities (Local, Onsite Support).Flexible ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Information Technology Project Coordinator

    Information Technology Project Coordinator

    Encore TechnologiesCincinnati, OH, US
    serp_jobs.job_card.full_time
    An IT Project Coordinator is a professional responsible for managing and coordinating various aspects of information technology (IT) projects within an organization. Their role is critical in ensuri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Licensed Mental Health Therapist (LPCC / LCSW / LMFT)

    Licensed Mental Health Therapist (LPCC / LCSW / LMFT)

    LifeStance HealthFalmouth, KY, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Systems Support Specialist

    Systems Support Specialist

    Fifth Third BankCincinnati, OH, United States
    serp_jobs.job_card.full_time
    Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION : This positio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    IT Support Technician (Field Dispatch - Tier 1)

    IT Support Technician (Field Dispatch - Tier 1)

    3C Technology SolutionsFairfax, OH, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    C Technology Solutions is a fast-growing IT services provider, helping businesses across Ohio with innovative technology solutions. Founded in 2009, we have expanded to over 45 employees supporting ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Student Technology Support Specialist (NKU Students)

    Student Technology Support Specialist (NKU Students)

    Northern Kentucky UniversityHighland Heights, KY, United States
    serp_jobs.job_card.full_time
    Student Technology Support Specialist (NKU Students).IT - Infrastructure and Operations.No more than 25 hours per week during the school year. position may continue with up to 35 hours per week dur...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Faculty Position in Cybersecurity and Information Technology

    Faculty Position in Cybersecurity and Information Technology

    Northern Kentucky UniversityHighland Heights, KY, United States
    serp_jobs.job_card.full_time +1
    Faculty Position in Cybersecurity and Information Technology.School of Computing and Analytics.The School of Computing and Analytics (. Northern Kentucky University (.Cybersecurity and Information T...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Advanced Internal Auditor - Information Technology

    Advanced Internal Auditor - Information Technology

    Western & Southern Financial GroupCincinnati, OH, US
    serp_jobs.job_card.full_time
    Internal Audit AVP And Director.Under the direction of the Internal Audit AVP & Director, performs risk-based internal audit activities for the Company and its subsidiaries.Performs risk-based inte...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Geeks on Site is hiring : On-Call IT Field Technician & TV Configuration - Las Ve

    Geeks on Site is hiring : On-Call IT Field Technician & TV Configuration - Las Ve

    MediabistroCincinnati, OH, United States
    serp_jobs.job_card.full_time
    On-Call IT Field Technician & TV Configuration - Las Vegas, NV.On-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support. Cities (Local, Onsite Support).Flexible - You accep...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    B-Level Technician

    B-Level Technician

    Canon U.S.A., Inc.Mason, OH, United States
    serp_jobs.job_card.full_time
    Field Service Technician II - Production Equipment.Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge.If so,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Deskside Support Technician

    Deskside Support Technician

    Golden Star TechnologyHebron, KY, USA
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Schedule : Full Time M-F 8 hours workday.Working Hours : Morning Shift from 3 : 30 am-12 : 30 pm local time.Description & Requirement : . Provide Deskside Support including general computer hardware and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Identity Access Management (IAM) Manager - Information Technology - Wheeling, WV

    Identity Access Management (IAM) Manager - Information Technology - Wheeling, WV

    WesBanco Bank Inc.Cincinnati, OH, United States
    serp_jobs.job_card.full_time +1
    Identity Access Management (IAM) Manager - Information Technology.This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may oc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Information Technology Coordinator

    Information Technology Coordinator

    Horizon InfusionsCincinnati, OH, US
    serp_jobs.job_card.full_time
    We are seeking a detail-oriented and customer-focused IT Coordinator to join our healthcare IT team.This role is critical in ensuring the smooth operation of clinical and administrative systems by ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Information Technology Coordinator (Cincinnati)

    Information Technology Coordinator (Cincinnati)

    Horizon InfusionsCincinnati, OH, US
    serp_jobs.job_card.part_time
    We are seeking a detail-oriented and customer-focused IT Coordinator to join our healthcare IT team.This role is critical in ensuring the smooth operation of clinical and administrative systems by ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    On-Call IT Technician - PC, Mac & Desktop Support Cincinnati, OH

    On-Call IT Technician - PC, Mac & Desktop Support Cincinnati, OH

    Geeks on SiteCincinnati, OH, US
    serp_jobs.job_card.part_time
    serp_jobs.filters_job_card.quick_apply
    We are seeking reliable and tech-savvy.You’ll be working with residential and small business clients, resolving a wide range of computer-related issues—from software errors to hardware diagnostics ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Data Engineering - Information Technology - Wheeling, WV

    Director of Data Engineering - Information Technology - Wheeling, WV

    WesBanco Bank Inc.Cincinnati, OH, United States
    serp_jobs.job_card.full_time +1
    Director of Data Engineering - Information Technology.This position is 100% remote within the Bank's footprint.Employee will work full time remote outside of a WesBanco location (may occasionally a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30