Quality Manager

Quality Assurance Manager

In this role, you will supervise and manage the performance of a team of quality associates who conduct ongoing quality controls in a multi-client 3PL fulfillment and distribution center. You will be responsible for quality assurance to meet company goals and customer-driven KPI's within inbound, value-added services, pack-out, and outbound fulfillment processes. You will oversee and improve quality fundamentals, strive for standardization, and champion both quality and continuous improvement culture across the facility. We are looking for someone who is a quality ambassador of the facility that will interact directly with clients and suppliers on quality, processes, and systems-related matters. You love to develop and maintain a system of quality assurance through document control and procedures according to ISO standards and review of quality inspection functions.

• Engage and interact on a cross-functional level across the facility to deploy quality improvement strategies and initiatives.
• Lead designated projects as a member of the site leadership team to deliver standards, processes, tools, and systems.
• Extensive data analysis and preparation of quality control reports to management.
• Lead quality management reviews and periodic internal and external audits, derive recommendations, and drive change from them.
• Maintain an ISO 9001-based quality management system across the entire facility. Monitor, identify, and correct non-conformity to internal quality standards.
• Conduct investigations and initiate corrective actions to resolve quality issues.
• BA / BS Degree
• 5 years in a Quality Logistics role in a High-Tech 3PL environment
• 5 years of experience with Multi-site / Multi-client Quality Experience
• ISO 9001- 2015 Internal Auditor certificate
• Six Sigma background / experience
• SAP experience
• Leadership skills
• Previous customer-facing experience
• Ability to walk and stand for extended periods of time within a warehouse environment.

We offer :

EOE Protected Veterans / Disability.