Server Specialist III - Houston, TX (Onsite)

Role : Server Specialist III

Location : Houston, TX (Onsite)

Duration : Contract

Client : Enterprise Products

12+ Exp

Description : Must Have :

• Clear, Actionable Communication Demonstrated ability to communicate operational status, incident impact, and resolution steps across technical and business stakeholders, especially during shift handoffs and escalations.
• Hands-on NOC Experience Proven experience in a Network Operations Center with direct involvement in alert triage, and incident response.
• Infrastructure Monitoring and strong familiarity with tools like SolarWinds Orion, Dynatrace, or equivalent platforms to monitor system health and suppress noise during maintenance windows
• Reliability and Shift Discipline Consistent performance during assigned shifts, including punctuality, accountability, and participation in on-call rotations.
• Server Troubleshooting Skills Ability to diagnose and resolve issues across Windows and Linux environments.

Nice To Have :

JOB DESCRIPTION :

We're looking for a dedicated, detail-oriented Analyst to join our Network Operations Center (NOC) team within the IT Server Operations group. This role is ideal for someone who thrives in a structured, fast-paced environment and brings hands-on experience in NOC workflows, server troubleshooting, and infrastructure support. The position involves set shift work, participate in an on-call rotation, and play a key role in monitoring, alerting, and incident response. Success in this role means keeping systems stable, communicating clearly across teams, and driving operational efficiency through timely reporting and stakeholder engagement.

Key Responsibilities :

Monitoring, Alerting, and Incident Response :

o Monitor infrastructure health using tools like SolarWinds Orion, Dynatrace, or similar platforms.

o Respond to alerts with urgency and precision, escalating appropriately and resolving issues within SLA targets.

o Log incidents thoroughly, capturing actions and outcomes to support Root Cause Analysis, post-mortem and knowledge sharing.

o Participate in a structured on-call rotation for after-hours support.

o Execute maintenance window tasks by validating application checkouts, confirming maintenance mode, and suppressing alert noise per implementation schedule.

Server Operations and Troubleshooting :

o Perform hands-on diagnostics and remediation for Windows and Linux servers in both physical and virtual environments.

o Maintain accurate documentation of assets, configurations, and operational standards.

o Troubleshoot technical issues, create, and manage support tickets, and coordinate onsite assistance with vendor teams.

Reporting, Communication and Engagement :

o Provide clear, concise updates during shift handoffs and operational briefings to ensure continuity and transparency.

o Collaborate with cross-functional teams to align on incident priorities, escalation paths, and service impact.

o Partner with stakeholders to understand key performance metrics and tailor reporting and alerting solutions that align with specific application needs and infrastructure environments.

o Track key operational metrics for internal stakeholders, highlighting areas of improvement and risk.

Security and Compliance :

o Apply server security best practices and respond to vulnerability alerts in a timely manner.

o Ensure all operational activities comply with internal policies and external regulatory standards.

Operational Excellence & Reliability :

o Identify recurring issues and contribute to preventive measures that improve system reliability and reduce noise.

o Help refine and maintain runbooks, and escalation workflows to support consistent execution.

o Uphold high standards of punctuality, ownership, and accountability during assigned shifts.

Required Qualifications :

Preferred Qualifications :

Top daily tasks

Note : onsite support, no remote / hybrid option. If candidate is not local, remind them that relocation is at their own expense.