Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Bilingual Customer Service Representative to join our team in Wall, New Jersey. In this role, you will play a key part in helping clients navigate the complexities of benefit plans and open enrollment processes while enhancing employee engagement through strategic communication. This is a long-term contract position with extensive training provided, making it an excellent opportunity for individuals seeking to build their skills in the health insurance industry.

Responsibilities :

• Assist clients with open enrollment processes and address their inquiries regarding benefit plans.
• Provide accurate and efficient data entry for both numeric and alphanumeric information.
• Utilize Microsoft Outlook, Excel, and Word to manage communications, track data, and prepare reports.
• Collaborate with team members to ensure streamlined administration of client benefit plans.
• Deliver exceptional customer service by responding promptly and professionally to client needs.
• Participate in comprehensive training sessions to gain industry knowledge and enhance your skill set.
• Support the development of strategic communication initiatives aimed at improving employee engagement.
• Maintain organized records and ensure data accuracy within internal systems.
• Troubleshoot basic issues related to benefit administration and escalate complex matters as needed.
• Continuously adapt to new processes and tools introduced during the training and operational phases.
• Excellent communication skills in English and Spanish
• Proficiency in data entry, including both numeric and alphanumeric information.
• Familiarity with Microsoft Outlook, Excel, and Word.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication abilities.
• Ability to work collaboratively in a team-oriented environment.
• Willingness to participate in extensive training with no prior industry experience required.
• Problem-solving skills to address client concerns effectively.
• Commitment to providing high-quality customer service.