Front Office Supervisor

Front Office Supervisor

Job Category : Front Desk

Requisition Number : FRONT002002

Location : Hilton Garden Inn, 225 S Broadway, Rochester, MN 55903, USA

Description

Key Responsibilities :

• Lead, coach, and inspire a team of guest service agents to deliver outstanding hospitality and memorable guest experiences.
• Supervise daily front office operations, ensuring smooth check-ins, check-outs, and effective handling of guest inquiries and concerns.
• Maintain a welcoming, organized, and guest-ready front desk and lobby area.
• Serve as a resource for team members, offering support in handling challenging situations with professionalism and poise.
• Train and onboard new employees to uphold brand standards, policies, and guest engagement best practices.
• Collaborate with housekeeping, maintenance, and other departments to ensure seamless service delivery.
• Monitor and respond to guest feedback in real-time, implementing service recovery strategies where necessary.
• Execute upsell strategies that align with guest needs and revenue goals.
• Manage scheduling and shift coverage to ensure optimal staffing at all times.
• Ensure compliance with all safety, security, and quality standards.
• Perform regular performance reviews and provide actionable feedback and growth opportunities for team members.
• Stay informed on local attractions, amenities, and services to provide personalized recommendations to guests.

Our Culture : We THRIVE

At Titan Asset Management Group, we don't just serve guests we foster a culture that puts people first. As part of our team, you'll embody our THRIVE values :

If you're ready to lead with purpose and inspire excellence in every interaction, we invite you to grow your career with us at Hilton Garden Inn.

Pay rate : $18$21 per hour, depending on experience.